Cool Stuffs
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30-day Return Period
We accept returns or exchanges 30 days from the original purchase. Please review the details below.
14-day Return Period
We accept returns or exchanges 14 days from the original purchase on computers, monitors, receivers, car stereos, amplifiers, and DVD players.
Restocking Fee
Unless defective, a restocking fee of 15% will be charged on opened or installed items, which installation can not be refunded. Unless defective, a restocking fee of 25% will be charged on special order products.
Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in “like new” condition).
Return and Exchange Requirements
Your original receipt is required for all returns, exchanges, and warranty services. For cash purchases over $250 and check purchases over $100, your refund will be issued by check from our office within 14 business days.
Personal Data
Please remove all personal data (e.g., personal CDs, memory sticks videotapes) from any returned or exchanged products. Houston Stereo Co. is not responsible for any personal data left on or in these items.
Nonreturnable Items
These items include labor and/or installation services or items that are damaged or abused. Any merchandise missing the original Universal Product Code (UPC) is available for an even exchange only on the identical product.
Any product that is returned without promotional item(s) included with the original transaction (e.g., buy TV, get free DVD player; buy TV, get free gift card; or buy TV, get DVD player for half off) will have the value of the promotional item deducted from the refund amount.
Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount.See store for complete details.Houston Stereo Co. reserves the right to deny any return.