How To Win Friends And Influence People
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How to Win Friends and Influence People
By: Dale Carnegie
Table of Contents
Fundamental Techniques in Handling People
Six Ways to Make People Like You
How to Win People to Your Way of Thinking
Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
Part One
Fundamental Techniques in Handling People
“If You Want to Gather Honey, Dont Kick Over the Beehive”
Dont criticize, condemn or complain.
The Big Secret of Dealing with People
Give honest and sincere appreciation.
“He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way.”
Arouse in the other person an eager want.
Part Two
Six Ways to Make People Like You
Do This and Youll Be Welcome Anywhere
Become genuinely interested in other people.
A Simple Way to Make a Good First Impression
Smile.
If You Dont Do This, You are Headed for Trouble
Remember that a persons name is to that person the sweetest and most important sound in any language.
An Easy Way to Become a Good Conversationalist
Be a good listener. Encourage others to talk about themselves.
How to Interest People
Talk in terms of the other persons interests.
How to Make People Like You Instantly
Make the other person feel important–and do it sincerely.
Part Three
How to Win People to Your Way of Thinking
You Cant Win an Argument
The only way to get the best of an argument is to avoid it.
Sure Way of Making Enemies–And How to Avoid it
Show respect for the other persons opinions. Never say, “Youre wrong.”
If Youre Wrong, Admit It
If you are wrong, admit it quickly and emphatically.
A Drop of Honey
Begin in a friendly way.
The Secret of Socrates
Get the other person saying “yes, yes” immediately.
The Safety Valve in Handling Complaints
Let the other person do a great deal of the talking.
How To Get Cooperation
Let the other person feel that the idea is his or hers.
A Formula That Will Work Wonders for You
Try honestly to see things from the other persons point of view.
What Everybody Wants
Be sympathetic with the other persons ideas and desires.
An Appeal That Everybody Likes
Appeal to the nobler motives.
The Movies Do It. TV Does It. Why Dont You Do It?
Dramatize your ideas.
When Nothing Else Works, Try This
Throw down a challenge.
Part Four
Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
A leaders job often includes changing your peoples attitudes and behavior.
If You Must Find Fault, This Is the Way to Begin
Begin with praise and honest appreciation.
How to Criticize–And Not Be Hated for It
Call attention to peoples mistakes indirectly.
Talk About Your Own Mistakes First
Talk about your own mistakes before criticizing the other person.
No One Likes to Take Orders
Ask questions instead of giving direct orders.
Let the Other Person Save Face
Help the other person save face.
How to Spur People On to Success
Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
Give a Dog a Good Name
Give the other person a fine reputation to live up to.
Make the Fault Seem Easy to Correct
Use encouragement. Make the fault seem easy to correct.
Making People Glad to Do What You Want
Make the other person happy about doing the thing you
Essay About Other Person Save Face And Influence People
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