Introduction – Taylor Smith
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File: ch07.rtf, Chapter 7, Managing for Ethical ConductTrue/False1. Unethical behavior is often caused by the work environment and the work environment is the manager’s responsibility.Ans: TrueResponse: See page 256.Difficulty: Easy2. A statement such as “integrity is important here” is enough for subordinates to understand expected behavior.Ans: FalseResponse: See page 256.Difficulty: Easy3. Generally, people take a single “ethical self” from situation to situation.Ans: FalseResponse: See pages 256-257.Difficulty: Medium4. Workers expect to be rewarded for behaviors that are expected of everyone—that is, for doing the “right thing.”Ans: FalseResponse: See page 266.Difficulty: Easy5. Norms often arise to support behaviors that are implicitly rewarded.Ans: True.Response: See page 271.Difficulty: Medium6. Work roles can support either ethical or unethical behavior.Ans: TrueResponse: See page 263.Difficulty: Easy7. When an employee brings up an ethical concern at work, the manager is obliged to take the issues completely off the employee’s hands.Ans: FalseResponse: See page 283.Difficulty: MediumResearchers have found that employees may be less likely to report ethical problems to management if they are intently focused on achieving a task.Ans.: TrueResponse:
People are likely to behave in ways that are rewarded.Ans: bResponse: See page 264.Difficulty: EasyPeople generally live up to the expectations that are set for them—high or low.Ans: dResponse: See page 264.Difficulty: EasyThat quality or state of being complete, whole, and undivided.Ans: aResponse: See page 259.Difficulty: EasyPeople learn from observing the rewards and punishments of others.Ans: cResponse: See page  264.Difficulty: EasyMultiple ChoiceWhich of the following is true?a) Attempting to achieve a task goal can decrease risky behavior.b) Employees focus on what managers say more than what managers do.c) Employees will not search for clues about what gets rewarded; they must be told by managers that it is important.d) Meeting a goal provides psychological benefits.Ans: dResponse: See page  261.Difficulty: MediumThe Tailhook scandal is an example of:a) Management focusing too much on the ends rather than the means.b) The ethical Pygmalion effect.c) Social learning theory.d) Employees ignoring management’s clear message.Ans: cResponse: See pages  264-266.Difficulty: MediumWhich of the following is true?a) Rewards set the tone for what’s expected and rewarded in the long term.b) Employees need to be rewarded for engaging in specific ethical behaviors.c) Punishment is an inherently bad practice.d) Rewards are better to control short-run ethical behavior.