Evaluation of Customers Perception of Insurance Broking Services in the Takoradi Municipality – Thesis – Kwabena Ofori-Amanfo
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Evaluation of Customers Perception of Insurance Broking Services in the Takoradi Municipality
PENTECOST UNIVERSITY COLLEGEFACULTY OF BUSINESS ADMINISTRATION(DEPARTMENT OF ACCOUNTING AND FINANCE)[pic 1]EVALUATION OF CUSTOMERS PERCEPTION OF INSURANCEBROKING SERVICES IN THE TAKORADI MUNICIPALITY BYGYIM EMMANUEL ANDOH(PUC/122051)A DISSERTATION SUBMITTED TO THE DEPARTMENT OF MANAGEMENT STUDIES, IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF BACHELOR OF SCIENCE DEGREE IN INSURANCEJUNE 2015DECLARATIONI hereby declare that this submission is my own work towards the Degree in Insurance and that, to the best of my knowledge, it contains no material previously published by another person nor material which has been accepted for the award of any other degree of the University, except where due acknowledgment has been made in the text.Candidate’s Signature: …………………………………………………….Candidate’s Name: Gyim Emmanuel AndohDate: ……………………………………………………………..I hereby declare that the preparation and presentation of the dissertation were supervised in accordance with the guidelines on supervision of dissertation laid down by Pentecost University College.Supervisor’s Signature: …………………………………………………………….Supervisor’s Name: Mr. Anastas Kabral NyamikehDate: ………………………………………………………………DEDICATIONI dedicate this work to my lovely parents Mr. and Mrs. Gyim who have supported me through my education. You have in many ways enriched my life. Thank you for the thoughtfulness, the well wishes and the prayers. I deeply appreciate you, Mum and Dad.ACKNOWLEDGEMENTFirst, I would like to thank God Almighty for giving me the grace and the opportunity to go through this study. I would also like to pass my appreciation, gratitude and thanks to my Supervisor, Mr. Anastas Kabral Nyamikeh of Pentecost University College, for all the help, guidance and effort he put at my disposal to help me complete this work. Again, I would like to thank the entire lecturers of Insurance programme who imparted knowledge to me. Secondly, I express great gratitude to my parents, Mr. Kofi Gyim and Mrs. Elizabeth Koshie Gyim for the love, support and care offered to me throughout the programme. To all friends who assisted me to administer the questionnaires for this work and all others whose names cannot be readily mentioned, I am equally grateful to them.
Finally, I also thank all the clients who sacrificed their time to respond to the questionnaires.TABLE OF CONTENTSDECLARATION iDEDICATION iiACKNOWLEDGEMENT iiiTABLE OF CONTENT ivLIST OF FIGURES viiLIST OF TABLES viiiABSTRACT ixCHAPTER ONE 11.0 INTRODUCTION 11.1 BACKGROUND OF THE STUDY 11.2 STATEMENT OF THE PROBLEM. 31.3 OBJECTIVES OF THE STUDY 31.4 RESEARCH QUESTIONS 41.5 SIGNIFICANCE OF THE STUDY 51.6 SCOPE OF THE STUDY 51.7 LIMITATION OF THE STUDY 61.8 ORGANIZATION OF THE STUDY 6CHAPTER TWO 7LITERATURE REVIEW 72.0 INTRODUCTION 72.1 THE CONCEPT OF SERVICE QUALITY 72.2DEFINITION AND CONCEPT OF SERVICES 92.2.1 Intangibility in Services 102.2.2 Inseparability of Services 102.2.3 Heterogeneity of Services 102.2.4 Perishability of Services 112.3 CUSTOMER SATISFACTION 112.4 Dimensions of Customer Satisfaction 122.4.1 Tangibility Dimension 12
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“Evaluation of Customers Perception of Insurance Broking Services in the Takoradi Municipality” EssaysForStudent.com. 09 2018. 2018. 09 2018 < "Evaluation of Customers Perception of Insurance Broking Services in the Takoradi Municipality." EssaysForStudent.com. EssaysForStudent.com, 09 2018. Web. 09 2018. < "Evaluation of Customers Perception of Insurance Broking Services in the Takoradi Municipality." EssaysForStudent.com. 09, 2018. Accessed 09, 2018. Essay Preview By: Kwabena Ofori-Amanfo Submitted: September 7, 2018 Essay Length: 20,023 Words / 81 Pages Paper type: Thesis Views: 274 Report this essay Tweet Related Essays Banking Industry Marketing Tools and Customer Service Evaluation Banking Industry Marketing Tools and Customer Service Evaluation One of the main problems with large companies is they tend to lose touch with their 429 Words | 2 Pages Analyze the Customer’s Perception of Service Quality in Fast Food Industry: the Case of Kuala Terengganu Analyze the Customer’s perception of Service Quality in fast food industry: The case of Kuala Terengganu Author: Tasneem Shahid Background: The term fast food is 2,164 Words | 9 Pages Vietnam E-Commerce Market: Evaluation in Customer Statisfaction About Ordering and Deliver Services VIETNAM NATIONAL UNIVERSITY - HO CHI MINH CITY INTERNATIONAL UNIVERSITY SCHOOL OF BUSINESS ADMINISTRATION CUSTOMER SATISFACTION ABOUT LAZADA’S ORDERING AND DELIVER SERVICE. A thesis proposal 2,429 Words | 10 Pages Thesis on Customer Perception ACKNOWLEDGEMENT As curriculum prescribed by Tribhuwan University, this thesis is prepared for the partial fulfillment of the requirement for the degree of Bachelor in Business 14,619 Words | 59 Pages Similar Topics Secret Life Factory Service Centers Tesco Customer Service Get Access to 89,000+ Essays and Term Papers Join 209,000+ Other Students High Quality Essays and Documents Sign up © 2008–2020 EssaysForStudent.comFree Essays, Book Reports, Term Papers and Research Papers Essays Sign up Sign in Contact us Site Map Privacy Policy Terms of Service Facebook Twitter