How Well Did the Company Perform During the Attack?
At first the company has no idea what happened to their Website, employees and consumers can’t access it and Joanne thinks they might get hacked based on the e-mails they received. Then they try to find binder to handle the emergency, but it is already out of data. In the process to find out what happened to the website, managers and employees keep calling each other and it seems each individual have different opinions. In the meanwhile, when Joanne gets to the Qdata, employees there have no idea what to do about the network monitoring software. Even when Joanne find out it is a DoS attack, she can’t even stop it. In the end, the attack stopped itself on 5:46 AM. Thus we can say IPremier Company and Qdata almost fail to stop the attack and their performance to solve the attack is very poor.
2）First of all, the IPremier should have a perfect emergency procedure to solve this kind of problems. Also, they should keep the procedure updated frequently in order to make sure it’s working. Moreover, the emergency procedure should be known by most of managers and employees in case some managers can’t be reached when things happened. From the case we can see although they have emergency procedures, but the contact information is already stale dated and there is only just a few people know these is a binder exist. Therefore, the company should prepare a perfect emergency procedure to solve this kind of problems.
Second, during the attack, Qdata almost did nothing to help the company to face the attack. From the case we can see, when Joanne get to the Qdata, there is no one be able to help and the person how knows about network monitoring software is in Aruba. Thus, IPremier and Qdata should have communicate more about procedure details and make it clear about two companies can work together to solve problems.
Third, when Joanne gets into the Qdata, she finds out the firewall they are using is not a proper one. Therefore,