Hospitality Managers
The manager learn the generic skill and many theory in their lessons, it is useful for them. However, another method of training in the hospitality industry is on-the-job training. The new employees are assigned to watch how the work should be done. Usually, a supervisor or senior employee would observe their performance and teach them how to perform the job better.
Actually, there are four “key skills” for training hospitality managers, which are suitable for the manager to work in all position within the hospitality industry. The four skills are administrative skills, conceptual skills, interpersonal skills and technical skills.
The key skills for training hospitality managers
Administrative skill: As a manager in hospitality industry, the administrative skill is important to their career. It include three mainly skills, Marketing, Personnel management and Financing management.
Marketing: Marketing is the management process responsible for identifying, anticipating and satisfying customers requirements profitably. (Knowles, T. 1998:128) This skill allow the manager satisfy the customers needs. It not only retains the existing customers, but also attracts new customers. It is widely appreciated that objectives which are not only to satisfy customers needs, but also to make profit. Hence, to achieve their objectives, they seek a manager has marketing skill. It requires the various marketing functions, such as sales force, advertising, product management, marketing research, and so on. In addition, it need well co-ordinated with the other hotel departments.
Personnel Management: Personnel Management is that part of management concerned with people at work and with their relationship within an enterprise. It also concerned with the human and social implication of change in internal organization and methods of working, and of economic and social changes in the community. (Mullins,