Verbal and Non-Verbal Communication in Business Contexts
Essay Preview: Verbal and Non-Verbal Communication in Business Contexts
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Good verbal skills are essential at Athertons Estate Agency. The way how you dress, it presents yourself and the image of our company. The way how you communicate, it affects the business in various ways. The way how you deal with complaints, it may results in a negative or positive way. Different business contexts can be informal or formal, it depends on various situations.
At Athertons Estate Agency, you may deal with colleagues and clients at all levels every day. Effective interpersonal interaction skills are importance and essential.
Being punctual
For example: when clients request to view a property, you may need to organise the time and be on time for clients
Dressing smartly
For example: When you meet with clients, you are presenting our company. You need to look well presented, smart and professional at all times. Also dress smartly may give you more confidence when you are dealing face to face with clients.
Being polite
How you use your impersonal interaction skills into different business contexts to support business:
Meetings
You may need to attend different meetings every day at Athertons Estate Agency. It can be a meeting with clients, head of departments or staff face to face. The purpose of communication is to inform. It can be formal or informal. To make a meeting effective, you need to dress smartly, speak clearly and loudly, pay attention, take important notes and provide information
Phone calls
At Athertons Estate Agency, phone calls are on a regular basis. The purpose of communication is to deal with complaints and to persuade. When you are receiving a business call, you need to be polite, identifying yourself, taking details of the person who called, speaking clearly, listening carefully and taking notes. When you are making a business call, you may need to be making an introduction, offering a new service, greeting to clients, persuading clients to buy/rent properties and giving explanations.
Complaints
When you are dealing with a complaint, it can be face to face or through telephones. Complaints should be dealt efficiently. The purpose of communication is to solve