Article Review on Organizational Behavior of Chapter 11Case Study on Chapter 11The case of Chapter 11 shows the communication problems. As taking the new role of being a privatized social service organization, IBM should have shared with ACS its organizational values and goals through effective communication process and methods. Outsourcing becomes an easier way for companies to collected resources; however the goal has to be shared through effective communication. IBM’s privatized social services failed to meet the clients’ needs, and the reasons can be attributed to three major parts. First, IBM didn’t communicate effectively to share its goals and achieve coordinated action. Second, ACS provides clients barely any medium to communicate, which made their service really awkward and bad. As a result, it offered less-capability and less-efficiency in dealing with the clients’ cases. Third, the ignorance of establishing a systemic and multiform communication network made communication system paralyzed.
George Thompson, a former employee at FSSA said that, he didn’t call back because he was not paid for that (Griffin, 2012). As a staff working for ACS, he thought his contract for doing his job was just limited to answer phone calls, which was also supported by another ex-ACS, Angie Kennaugh, she said that her job was to get people off the phone. Obviously, IBM, as a new role of the privatized social service center, had never communicated with ACS on sharing its goals, tasks, decisions, missions and plans to its outsourcing ACS employees. There was actually no communication either on how to deal with the clients through phone calls. Without those sharing and exchanges, IBM didn’t know how ACS was dealing with clients’ phone calls and ACS didn’t know their goal of receiving phone calls, which means achieving coordinated action became impossible to attain. It was a hard task for ACS employees to be oriented based on FSSA’s goals without understanding each other. Instead, ACS was like an independent organization with separate goals in this case.
ACS received tons of criticism on collecting inaccurate and incomplete personal information and at the mean time they lost so many processing applications including the original documents. As a receiver, ACS should be able to transmit and decode the source after encoding it. Receiving all the required materials was a basis for encoding the information. But in fact, ACS lost thousands of documents which made it difficult even at the first step of encoding. In the transmission part of communication process, ACS had to consider what kind of medium was best used for transmitting different type, emergency and priority of information. In this case, ACS chose phone calling as a medium to deal with the welfare applications. In communication process, feedback is always needed, but ACS didn’t develop any verification between the clients and organization because they never called back in the case. Not
A typical case of ACS error has been when the system was not able to interpret a file. In such a case, all ACS files are deleted at the latest. ACS is a tool that makes it impossible to make changes to the original documents. As a receiver, ACS is able to transmit and decode the source, even when processing applications. No other tool can perform this function so precisely. ACS is very versatile, allowing several different data processing methods that can be used in different ways.
A typical error is, that ACS records the location of all the devices and software for various applications in a small log box in a single table, which can be viewed and read by the entire server. This problem is a problem for many, including the private sector. To solve this problem, there are many different processes that are based on a single source of information and then the server needs to create a complete table to do it that it can then analyze. This data can be used to identify the source of a problem such as a user. Then, it can be analyzed or to remove the source and to reconstruct its state.
One of the problems with ACS is that a single source of data is very difficult to work with in a normal domain and a single source and file processing of a different size need different mechanisms to deal with this problem. All in all, in order to overcome this problem, the ACS does many and different systems which are much bigger than a single machine and cannot handle this problem at a faster rate. Moreover, with such a large server capacity, there is no information management system which would easily cope with the problem even with large and high volumes of data being transmitted and decoded.
The process of dealing with the problem of processing documents has been described in previous documents that we’ve done. In this section we will discuss the data processing methods used to fix the problem of this problem with these systems, and the problems encountered by ACS-related problems.
In other words, each of these systems is different in its capabilities and it has to communicate with different layers of the computer to resolve the problem of processing documents.
When we have received all the information in the files, we can decide what to do. In a normal enterprise use of the ACS, the only way to resolve it is to send files to the application which collects them and then send it to the server where it is received. In use cases where we do not provide this information, which can be a number of server instances, we send our data to the application using ACS. If it becomes hard for the application to process the data, we don’t want to send the files to the server.
This procedure is especially hard if a number of data processing processes, and it is required to provide correct information after transmission, are done. It is more important than most, since each process is going to have a specific way of thinking about the correct system. And then, we can choose some of the following processes:
The following steps can be implemented by different users without being too complicated:
The process can send to the application data and then to other servers so that a data from each server is transmitted to other computers in other layers of the server, and there are multiple databases of the server in order to manage the data. When the data is transmitted and is received, it can be analyzed.
The processing process starts the process of processing all the files to the end, and it sends the information to other servers and so on after sending the data.
To provide the services for all the users in the application, the process could be run in a