Ethics and TechnologyEthics and TechnologyEthics and TechnologyWork environments require careful attention to both many aspects. Two of those aspects are technology and ethics. Although the two topics may not seem related, ethics is directly involved with technology. . In a study conducted by ICR (International Communications Research) on behalf of the American Society of Chartered Life Underwriters and Chartered Financial Consultants and the Ethics Officer Association, it was revealed that nearly half of American workers engaged in an unethical act as a result of technology in the workplace. While most people feel that the use of the latest technology is a great improvement and advances business, some also feel that new technology places added pressure on them from a number of sources. Examples of these factors are increased productivity expectations, the continual need to update technology, less lenience for errors or co-workers who are not as technologically savvy, fear of losing data, and the overload of information. Thus, they are acting less ethically in the workplace. (USA Today, 1999)
In most corporate companies, employees are now required to sign a confidentiality waiver, forbidding them to transmit customer information via email or fax, unless the receiving source has been fully verified. Particularly in customer service settings, it is imperative that representatives fully verify who they are speaking to on the phone. Representatives are requires to ask numerous amounts of questions to verify identities, such as social security numbers, addresses, telephone numbers, mother’s maiden name, passwords, account numbers and other specific account information. Forgetting to verify all pieces of information can result in written or verbal warnings or in some cases, termination. Many companies have reported several instances where security breaches at their corporations and financial institutions have put millions of consumers at risk. In one incident, 40 million credit card numbers were exposed when hackers illegally accessed a companys secure database.(Skidell, M., 2005)
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In the case of Citibank, at least $300 million ($10 million as of March 30, 2016) was stolen from its computer bank account, using personal computers.\r
When asked about the incident, Omid Nazir, Citibank manager of business operations and an experienced security expert, said that “the employees and staff never disclosed their sensitive personal information, so we must have known about it, or they could have. Since then, people have known about it but never put their sensitive personal information back. Even the employees who worked for the company that had this problem told us it was more difficult to recover than they had thought. At this point, nothing has changed.\r
In April, there was a $50 million ransom that came from a bank in Iran, but that didn’t stop the banks asking for more money.\r
Last summer, Bank of America told the world there were a significant number of customer banks in use where the security of your credit card information was compromised. In March, an employee who tried to unlock your bank account was told, only to be told, that his account had been terminated.\r
Even after an employee with sensitive information has given his password to his bank, he may have faced the “excommunication between the company and its customers”, and it’s no secret that the customers fear they are being victimized. By the time a employee gets the word, many customers have reported that the information was stolen.\r
The most common security breach on their banking systems was caused by an online program that allowed certain accounts to be hacked by another person. This was called the cyber threat. However, it was in fact a personal program that had recently been exposed by two security experts in a separate document that was posted online by the New York Post.
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The “excommunication” refers to an incident of cyber harassment that occurred when the employee and others asked the attacker and asked him to reset passwords.\r
The information that was stolen from the company’s Credit Union account, including email, telephone and text messages, was sent to the group as part of their payouts and they could not take over Credit Union’s PayPal account to pay for these payments.\r
Citibank believes that the hackers had used some of this information and paid them for the ransom.\r
By the end of February, the hackers had stolen $70 million by sending some 250,000 payment requests to their credit union.\r
Because of their interest rates and their inability to pay the ransom, the bank had failed to pay all the payment demands from the hackers.\r
Citibank has now paid in full.\r
The company is aware of its employees who use payment systems.\r
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The company had to cancel the order, which was put on hold after it was discovered that the hackers had used information from the bank to sell their stolen accounts.\r
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The company had to cancel the order, which was put on hold after it was discovered that the hackers had used information from the bank to sell their stolen accounts.\r
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