Process Design
Process Design Matrix and Summary
Process Design Aspect
Nail Salon Services
Gel Nails
Design focal point
Customer’s want, need, & satisfaction
Customer’s want, need, & satisfaction
Strategy
To provide cosmetic, therapeutic, and preventive treatments to make sure, each customer looks and feels their best in a luxurious, relaxing environment
Provides a healthier alternative to other artificial nail applications.
Process design approach
Personal attention
Nail mixtures do not contain strong fumes and are considered safer, and more eco-friendly and gel nail polish is applied like regular nail polish with a much quicker drying time
Process design
Total customer satisfaction
Total customer satisfaction
Factory location
Small strip center, next to a hair salon & tourist shop
Scheduling
Always tries to accommodate walk-ins, but gives preference to scheduled appointments
Workforce
Staff rigorously trained in hygiene and providing the utmost professional services
Quality
Provides exceptional and professional service to deliver the best experience in nail and health care treatments
Provides added strength to nails with the appearance of natural nails
This process design matrix maps out various aspects of the business route for both customer service and product manufacturing. The service is a typical nail salon and spa. The product is nail polish known as gel or shellac.
Design Aspects and Focus
Important design aspects of both are focus, strategic, and design approaches. These features provide the business process a goal and a vision to reach its goal. The focus and purpose of both the service and the product are to meet the customer’s wants, need, and satisfaction. The goals are identical, as are the needs and expectations of the customer, which results in therapeutic, healthy nail care.
Strategy
The customer’s needs and wants for a nail salon business