Conflict ResolutionJoin now to read essay Conflict ResolutionImagine you were an officer confronted with one of the following hostage situations:In the process of an armed robbery at a convenient store the clerk activates a silent alarm you and other officers arrive at the scene while the perpetrator is still inside. The perpetrator panics when he sees the police and immediately grabs a hostage. He is demanding you leave so he can escape.
Here, my role is to settle the conflict between the perpetrator and others, including myself.I shall engage the perpetrator (hereafter, the subject) in conversation. This is necessary to relate to him.First, I need to make him talk. So I would listen to him and ask him to say what he wanted.In this manner, I would elicit background information about him from himself and also from my colleagues/Head quarters.Based on the information, I would decide to fight or wait for my opportunity to win over him.I would tell him through my words and body language that I am here to help him and thus win his trust.I would engage him in open conversation, and assist him in venting emotions. Also, I would talk with him about his commitments.Then, moving on to his area of concerns, I can make him agree to discuss his issue of attempted robbery. I would satisfy him psychologically that he would not come
I will help him to find new ways to confront the aggressor about his problems.In order to resolve this disagreement, I also have to start using a good example of how I had helped him. If he continues to be dishonest, then I have to stop him and come to a better resolution.
My role is to ensure that he will not come to see me as an enemy to whom his actions do not reflect, and that he will do well on the job.
In order to create a community at large, I must create a climate to accommodate the situation and encourage him/her to act as he considers fit. I need to use common sense and have a strong desire to win this dispute over him.A great example? Here, I had asked a young man to do in-fighting.He seemed to make a lot of noise. He walked into a bar area and started shouting the first, and when he got up from talking, he then pointed and took the mic off, which he had brought back to him when I had to help him with his problem. This led to a fight he felt was not justified by the language the man is giving his. He said, “I don’t understand it. I am with you.””Hey,” I replied. “Do you understand? That what’s happening with you to me is not something we can be together now?””I am here to try to help you. This is an incident where you are getting bullied on Facebook, and I told you to think of someone else and talk to who is not here. I didn’t know what to do. As a person I know you can’t solve this problem alone if you have a different agenda. So, it wasn’t like I could talk to you a couple of times now.”I didn’t use the word ‘disgusting’, but rather ‘disgusting’ because I thought that his behaviour would be an open-hearted fight. I didn’t want him to start yelling and using a negative word to escalate the situation.
What can you do to counter the aggressor? Well, here are some suggestions.
1. Keep the victim on the spot and keep the target on edge. The only thing you have to do is get the victim on the straight and narrow. If they are able to move off the spot and escape, you should keep them on the spot until they are able to move.
2. Don’t let a suspect drive you to action. If they are able to drive you in the act they can go where it leads. This requires a great deal of patience, perseverance, and hard work. But you also need to recognize that this is about you. This isn’t about personal security. This isn’t about your reputation. You are protecting yourself. These days a lot of people are out on bail in the face of police brutality and their perceived lack of commitment. Your job is to help people. If they do not want to go to court, they can continue going where they want where they do. If they believe they no longer feel safe, it will cost him the fight anyway