Defection Products and Injuries
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Defection Products and Injuries
In order to present the issue of defective products to the company, a formal memo to address the issue including apprehensions, undesirable effects, and established records of malfunctioning instances concerning the defective product should be delivered in the letter. However, because the ethical codes of conduct have not been conveyed, specifying any evidence of deficiencies could be precarious. Furthermore, during the course of the meeting with the new executives, the emanate problem could be attended to on a deeper level. The agenda could include solutions to the defect and what strategy should be taken to avoid high costs of fixing the issue. It is highly more likely that the executives would be more willing to tend to the defective product in the beginning rather than when it is too late and there is a national recall, therefore addressing the issue off of the bat is a smart move rather than holding off until it is too late.
In the instance that a national recall occurs, the executives would have to make the situation public. The announcements should resemble the steps that BFGoodrich took during their voluntary recall of their two sizes of its BFGoodrich Commercial T/A A/S tires by sending out notifications through first class mail and internet (BFGoodrich, 2013). Not only did BFGoodrich make their customers aware of the issue, they also offered replacement tires to those that brought their tires back. This helped to guarantee that the customers best interest, well-being, and safety are the companys top priorities. These steps help to work toward sustaining the companys background and also help the customer satisfaction aspect.
During the process of communicated information about a recall, a detailed explanation of the defective equipment including the type of product and serial numbers should be included. Also, the amount of products being recalled, the timeframe in which they were purchased as well as when the defective products should be returned should be noted. This information should be posted in stores in which the products are sold, internet announcements, and mail should all be utilized in informing the public about the problem. A hotline for customers who have complaints or questions should be made available immediately. Once the information is notified to the public, then the company should take steps to ease the tension by enforcing ethical standards of the company and procedures that should be taken in order to return the defective product and exchange it for a new one. In order to avoid further issues with the same type of product defect, all products should be tested and re-tested before they are sold to the public. This will help to diminish costs in the long run.
Since good and bad ethics are the backbone of business, the most positive motive is toward sustainability and consistency. If the company continuously