Essay About Project Scopevalidate Scope Change Requestsparticipate And Explanation Of The Issues

Project Management
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Staff TrainingThe Club25/11/2012Scope ContentsIntroductionBodyDefinition of the scope of the projectIdentification of the stakeholders in the project detailing the area of involvementIdentification and explanation of the issues/limits/constraints for the projectIdentification and explanation of the assumptions of the projectSpecification of initial timelinesRepresentation of task allocationsExplanation of the relationship of the project to other projects and to the  organisationEstimation and explanation of costs, resources requirements and other  relevant factorsConclusions and recommendationsIntroductionThe purpose of this scoping report is to develop and implement a training plan for all staff employed at the club.  The scoping process includes working with internal and external trainers. 2. Body2.1. Project Scope definitionDue to customer complaints, a questionnaire was issued to Stake holders, Board members ,members and guests of the club. A lack of knowledge and skills in the following areas were identified:Industry proceduresPolicy and protocol Legal requirements and finesConflict resolutionRSA & RGSGaming and KenoObservations of these problems by our in house trainer and assessor has confirmed the finding of the questionnaire is to be true and correct.Training will be provided by our in house trainer and assessor along with external RTO’s.2.2. StakeholdersNameRoleResponsibilitiesBob SmithSponsorDecision makerProvide project guidance and over sightReview / approve some project elementsBob SmithJane BrownRobyn WilliamsDarryl SmithSteering CommitteeTake responsibility for the project’s feasibility, business plan and achievement of out comesDonald JonesProject ManagerProvide overall project directionDirect / lead team members toward project objectivesManages project in accordance to the project planServes as liaison to steering committeeReceives guidance from steering committeeHandle conflict resolutionSupervise trainers and sessionsJane DoeTeam Lead -RestaurantMeasure and verify project scopeValidate scope change requestsParticipate in impact assessments of scope change requestsCommunicate outcomes of scope change requests to teamFacilitate team level change review processJohn DoeTeam Lead – BarMeasure and verify project scopeValidate scope change requestsParticipate in impact assessments of scope change requestsCommunicate outcomes of scope change requests to teamFacilitate team level change review processStaffTraineesTo attend all training providedTo complete and pass all training providedTo provide feedback on training completionCommitteeFeedbackTo provide feedback on training completionMembers & GuestsFeedbackTo Provide feedback on training completion by completing and submitting questionnaires 2.3. Identification and explanation of the issues/limits/constraints for the project.Trainer availabilityEmployee availabilityFundingStaff rosterOrder of training schedule2.4 Identification and explanation of the assumptions of the project.The following assumptions were made in preparing the Project Plan:Staff are willing to change roster to complete training.Ensure Team leaders are available as needed to complete project tasks and objectives.Failure to identify changes to draft deliverables within the time specified in the project timeline will result in project delays.Project team members will adhere to the communications plan.All project participants will abide by the guidelines identified within this plan.The project Plan may change as new information and issues are revealed.2.5 Specification of initial time lines.Training will begin for Full Time, Part Time & casual staff in January 2013 & completion will be March 2013 for the following:RSARGSRMLVTraining for section heads, full time & Part time employees will begin February 2013 for the following:Cert IV OH & SCert IV HospitalityCert IV Frontline ManagementCert III Hospitality (Full time & Part time employees)Due to different training packages the completion dates will range from 5 days to 2 years.2.6 Representation of the task allocations.Assess all staff skills and knowledgeGet quotes for group and individual trainingEnrol staff into appropriate coursesRoster staff into groups (so club is still in operations)2.7 Explanation of the relationship of the project to other projects and to the organisation.Training of staff in all areas of hospitality operations is to ensure staffs have the skills and knowledge to adapt in any situation & career advancement.