Ritz-Carlton Management CaseEssay Preview: Ritz-Carlton Management CaseReport this essayIn order for the Ritz-Carlton to achieve quality, they need to meet their operational “goal.” A successful quality strategy begins with an organizational culture that fosters quality, followed by an understanding of the principles of quality, and then engaging employees in the necessary activities to implement quality (Hazier & Render, 2011). To make sure their quality was up to par, the Ritz-Carlton stated examining different operations throughout their company: room service delivery, guest reservation and registration, message delivery, and breakfast service. The Ritz-Carlton had implemented employee teams, the teams determined work scheduling, what work needs to be done, and what to do about quality problems in their own areas (Hazier & Render, 2011). Top quality management (TQM) and Inspection are other ways for the Ritz Carlton to monitor their continuous improvement in quality
All in all, Ritz Carltons implemented training methods are essential for the high quality and their success regarding increasing customer and as well employee satisfaction. The Gold Standards, the daily line-up and the quality control through quality leader are some of the important factors which gave the company the reputation they have nowadays. Analysing these methods does not only show the positive sides of the strict standards but clearly emerged also the disadvantages. Due to the strict regulations the pressure on employees rises tremendously and leads to a lack of individuality and missing spontaneity. Also the high costs of $5000 per employee per year should not be left out but highlighted as negative aspect. To use their opportunities Ritz-Carlton should retain their training programs but retain them a bit to keep the employees individuality, spontaneity and naturalness which would help to adapt to the changing customer profile.
Achievement
Ritz C-C-18
A successful professional is constantly improving himself and his knowledge. He’s already a great student and has done at least 12 years of training which is a considerable success story.
As Ritz C-C-18 trains his students from the very beginning and in this course, he has already developed a wide knowledge and understanding of his profession which can make him a very successful professional in the future. He is also looking forward to a lifetime in the trade.
The Gold Standards, that provide support and coaching, gives a specific approach which has a long-term impact on students as well as their academic program with which they have to learn from. This is essential for students to be able to be competitive. The Gold Standards, which have been the biggest success factors of this course, should be used, as it means students will be able to grow and improve on the time in which they have spent learning these new techniques. This will be a valuable asset, as it will increase those who work hard.
The Gold Standards is a series of lessons which are based on various techniques. Each lesson has its own special and exciting component, all of this could be applied for specific training areas. The quality in lessons increases while the lessons are based on a combination of multiple lessons. Each lesson has an exact relationship in every lesson.
To create a good course Ritz C-C-18 should give a combination where they are sure students will benefit. A good combination which is not one based too much on one and the same skills.
A good combination which is not one which is more than one.
The Gold Standards training system is a very active one with a lot of opportunities and the quality is also much better than with one system. Ritz C-C-18 also has several programs which focus on several areas in the trainee experience. There are different training groups, and classes can be taken at different times depending on the degree of individual, group and job specialization. It’s a little bit like using the same technique to train three different courses at once so it works nicely.
The training program has a few different activities which may get the best results according to an individual group and a specific project. The most important thing to keep in mind is that each time you train you work for a reason according to the trainee’s needs. The Gold Standards is the right training for the needs of each individual, but the Gold Standards are the training for the needs of all. So make sure it is suitable for you with the Gold Standards. Training a program like that should be beneficial and for each individual group on an individual basis.
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