Mobile and Wireless Devices Case Study
Essay Preview: Mobile and Wireless Devices Case Study
Report this essay
Case #1: Mobile and Wireless Devices
When it comes to wireless technologies used to empower a mobile workforce, the ROI seems to be a minor issue.
Cost isnt the issue – connectivity is.
Companies can better manage their costs by using wireless technology to its fullest
IT Departments Challenge
Ensure that business users have access to solid, secure connections, no matter where theyre working.
Must think through how to deliver applications so they can be used on small LCD screens.
Case # 1 Questions:
What are some of the benefits that organizations could realize by connecting all of their employees with mobile devices?
Are the CIOs in the case saying that ROI is not important when deploying mobile computing devices? Explain your position.
What are some of the benefits that organizations could realize by connecting all of their employees with mobile devices?
Are the CIOs in the case saying that ROI is not important when deploying mobile computing devices? Explain your position.
Case #2: Customer Self-Service Kiosks
Goal:
For airline travelers, the best trips are fast and hassle-free, with limited time spent at the airport.
The goal is speeding travelers to their destinations.
Self-Service Kiosks Uses:
Check in for flights
Get boarding passes for originating or connecting flights
Select or change seats
Request to stand by for an upgrade
Check baggage
Change flights
Initiate multiparty check-ins
International check-in
Collect fees
Benefits:
Help customers shave 5 to 15 minutes off the time they have to stand in line
Cornerstone of a broader airport strategy to offer customers more control
Technology:
Input
video touch screens as the primary user interface
magnetic stripe card reader
Processing – networked special-purpose microcomputer terminals
Output – built-in, high-speed thermal printer
Case #2 Questions:
What computer system technologies and functions are included in self-service kiosks? What other technologies should be provided? Why? Visit the Kinetics USA website for more details.
What is the customer value of self-service kiosks for airline check-ins? What other services should be provided? Take the demo tour of the Delta check-in kiosk at www.delta.com/travel/trav_serv/kiosk to help you answer.
What is the business value of self-service kiosk