Essay About Senior Management And Resort

High Expatriate Turnover
High Expatriate Turnover
• How can the resort ensure that future managers who are hired are better
suited to expatriate work?
• How can the senior management prepare new managers for their
positions at the resort?
• How can the resort best make use of more experienced managers who
have proved their effectiveness?
• How might the resort encourage and prepare promising junior employees
for managerial roles?
Increasing Number of Guest
Complaints
• How can the resort make its local employees and expatriate managers
fully aware of the decrease in the quality of service and the increase in
guests complaints without ‘pointing a finger at any one individual or any
one department in particular?
• How can the senior management provide more specific training to the
resort staff and gain the commitment of the staff members as a group to
improve service?
• How can the resorts managers ensure that local staff members
understand the full range of services that can be provided to guests
rather than the bare minimum?
• How can the resort find out more from its guests about what they are
unhappy about?
Tension between Expatriate
& Local Staff Members