Essay About Service Manager And Technical Expertise

Management Case
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Major concepts
definition of management
” management is the art of achieving the stated results by making use of the available resources”
definition or organisations
“A deliberate arrangement of people to accomplish some specific purpose”
tasks of management
line managers
supervisors, foreman leading hands
get results through other people
occupy a critical position in most organisations
middle managers
plant manager, service manager
generally “functional” managers
responsible for a single area of activity within a larger department
managers classified by function
functional managers
usually have technical expertise and are responsible for specialised functions within the organisation. I.e accounting
divisional managers generally have responsibility over a specific unit, product or geographical area
project managers
Efectiveness and efficiency
effectiveness= achieving the desired results
efficiency = achieving the desired results with a minimum of cost (lack of effectiveness)
functions of management
PLANNING= working out what is to be done-defining the goals, establishing strategies
ORGANISI NG=getting it done-determining what tasks are to be done, by whom and how
LEADING=seeing if it was done-telling people what to do, making sure everybody knows enough, keeping people happy
CONTROLLING=monitoring the work to ensure goals are being achieved, correcting deviations
Roles played by managers
A role is a set of related behaviours practised by someone in a particular position
MINTZBERG
INTERPERSONAL:
FIGUREHEAD eg Mayor Tim
LEADER people need a manager to believe in
LIASONalways