Expressio Pizza Complaints Case Study
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BUSINESS SKILLSTable of ContentsTASK 1 TASK 2 Cover Letter: Internship Placement TASK 3 Complaints against Expressio Pizza: Suggestions on Resolving the Issues: TASK 4 1. Meaning of the Term Culture 2. Norms and Values 3. Organisational culture of a business that I have worked at: REFERENCES TASK 1Toyin T. AdelakunAddress: 1 Chapel Hill Heswall BOURNEMOUTH BH1 1AAPersonal profile:A passionate, committed and perseverant personality who always strives for excellence. Besides, ability to cope up with challenging environment and a tendency to learn continuously are the other notable strengths. The skills include efficient networking and communication skills, fine listening skills as well as organizing skills.Key Skills:Dynamic workerAnalytical abilityTeam playerCommunication skillEmployment History: 2016- now Mental Health Assistant,MAYDAY HEALTHCARE PLC- HARROW, MIDDLESEXGet to know the clients individually & their requirements and interestsArranging leisure period activities for the clientsConsulting and working along different health and social care experts and professionals in order to provide proper care to clients individually and planning clients’ gradual development 2007-2015 Care Assistant,FOUNTAINS CARE HOME- RAINHAM ESSEXUndertaking general tasks as laundry, household chores, shopping and others.Assisting the clients with total comfort, like as helping them mobilizeAiding the clients with daily personal care routine, such as feeding, dressing, washing them, using the toilet etc 2005-2007 Care Assistant,UPMINSTER NURSING OME- UPMINSTER ESSEXUndertaking general tasks as laundry, household chores, shopping and others.Assisting the clients with total comfort, like as helping them mobilizeAiding the clients with daily personal care routine, such as feeding, dressing, washing them, using the toilet etcEducation and Training:September 2014– July 2016 MONT ROSE COLLEGE OF MANAGEMENT AND SCIENCE – (LEVEL 4) HNC DIPLOMA 2nd August 2010 INSTITUTE OF LEADERSHIP AND MANAGEMENT- NQV (LEVEL 2) TEAM LEADING
February 2010 EDEXCEL- (LEVEL 3) IN HEALTH AND SOCIAL CARE (ADULTS)15th September 2008 OCR (LEVEL 1) CERTIFICATE IN ADULT NUMERACY AND LITERACY14th September 2008 CITY AND GUILDS- (LEVEL 2) NVQ IN HEALTH AND SOCIAL CARESeptember 1983 DIPLOMA IN SECRETARIAT STUDIES,SIGHT AND SOUND SECRETARIAT STUDIES- LAGOS, NIGERIA TASK 2Cover Letter: Internship PlacementToyin T. Adelakun 1 Chapel Hill Heswall BOURNEMOUTH BH1 1AAEmail: [email protected]: 07 544 4714October, 30, 2016Sandy DestrezaHiring ManagerLeveret Freight27 Guildhall WalkPortsmouthPO1 2DDDear Ms. Destreza,The motive of this letter is to express my interest as a potential client for the internship placement at Leveret Freight. I am very keen for applying in this internship position because the successful candidate will be recruited as Management Trainee Officer (MTO). Since I nurture a passion about this field, I believe I would be able to present myself as the perfect candidate by showing my true potentials. I have experience working as Care Assistant and Mental Health Assistant for over 10 years now that has helped me to learn the little details of professionalism over the period. As a quick learner, with zealous pursuit of learning, I believe with all my heart that I can play a crucial role to the company in the coming days if I get hired.I have attached my resume where the details of my career are gathered. I look forward to meet you in person to discuss the other potentials I possess that will certainly contribute to my better performance in this company. Please do contact me for any additional queries you have. In order to explore a possibility of interview, you will have me call you after 7 working days.Thank you for your time and kind consideration. I will look forward to hearing from you soon. Sincere Regards,Toyin T. AdelakunTASK 3Complaints against Expressio Pizza:As a Public Relations Advisor of a pizza restaurant chain, Expressio Pizza, I consider it my responsibility to look over the performances of the different outlets of this restaurant. What I also try to figure out is that how well this pizza place is getting along with its customer, how much love and dedication these employees are putting into their work and services in order to get their customers coming back to them next week over the ample other similar pizza restaurants in the neighborhood. Recently as I was going through the customer feedbacks of our restaurant online, I found it utterly unpleasant and disgraceful to come across some of the comments the customers left with in different review sites like Trip Advisor, about their uncongenial experiences at our restaurant’s Lewisham branch. As a part of my job responsibility I seem it appropriate to inform you about the irregularities because if strict measures are not taken right away, it won’t take too long before our brand image gets tarnished and we lose our customers to our rivals.