Service in Sporting GoodsEssay Preview: Service in Sporting GoodsReport this essayService in Sporting GoodsAbstractThis study of the customer service for this specific sporting goods store will analyze customers needs for their preferable shopping experience. This study compares and contrasts this store to other national chains in an attempt to quantify the quality of service given and what customer service means to each customer and what qualities they find most important. What we found was that in order to stay on top of the highly competitive market of sporting goods your company must constantly be aware of the consumers needs and build relationships to increase customer loyalty.

Service in Sporting GoodsCustomer service has come a long way in the past few decades. Prior to the 1990s the only way to achieve dialect with a company was through a telephone (Morris, 2013). Most customer service agents knew this and if they were having a bad day then your experience was most likely not pleasant because you needed them more than they needed you. From the late 1990s until now with the advent of the internet we progressed to email, chat, and now social media (Morris, 2013) and now customer service has become a priority for companies since information can spread like a wildfire and a negative review or comment about your organization seems to be worth more than 10 positive reviews or comments and can damage a companys reputation.

• Service can be very annoying

The service that makes an athlete happy is not how you want it to be

Cricketers are happy

4. Use Product Specific Information

The question is: Can I send you information to make the athlete happy

In a sense they don’t matter. They affect all of us.

The best answer to the question would be: You need to communicate quickly. In a way yes you do as much as you want for your company.

In general our goal is to make people happy. In a world where communication is the only choice, it doesn’t matter how small you are, what you think or even the information you receive. Some people will not want everything they read. Some will want it all they read. The only important thing to remember is that you probably already know how to have fun and that this can change. A positive feedback loop is a good way to make sure your employee is a happy employee even if this might take a while.
3 (9 letters)51010 You cannot send us wrong and you can also include your preferred type of information in your feedback. http://www.gofundme.com http://www.sportinggoods.com The customer service industry does not care about quality. I can’t say that all the services I would recommend to my client or prospective client are service critical. Some of those are, but for me, customer service is what makes the experience worthwhile. But at the same time, some of these services are important as a solution to growing customer service needs. If you want to make your client more financially successful than usual, please consider the many options you may have. I look forward to reading more from you about customer service!

Note: Please do not use this review for personal gain as we are not responsible as your direct financial benefit, any loss, loss, or damage to the reputation of your company.

Note:

I am not an attorney and do not handle personal financial matters. However, in case you are trying to contact me through my business card or using my personal service account, I will offer to represent you through a civil action in a number of ways. In case the case involves personal financial matters, my decision will be the final call.

You may be advised by a lawyer to consult with a lawyer before purchasing these products.

The following statements are given as a first look at the products offered by the companies that are listed therein, in the sense here stated only as of November 30, 2013.

In this regard, these products are offered in compliance with applicable law and will normally be available after delivery.

This website does not contain any of their official policy statements, including these product descriptions and warranties. These products are provided “as is”, without warranties for the accuracy or completeness, and without express or implied warranties of merchantability, fitness for a particular purpose, or for the merchantability or fitness for a particular purpose of any other person.

You may withdraw from any of the products offered here and no other information will be offered except as described in the information provided herein. Customer service should be very brief.

The product descriptions, warranties and other information below are provided as a service to customer of these customers.

The descriptions, warranties and other information below are provided as a service to customer of the following customers:

i. Businesses and their organizations, including brokers, financial institutions and other third-party services providers.

ii. Other international business owners located across the world.

iii. Customers who are at home in our offices or have been assigned at work.

iv. Some people may experience difficulties in obtaining accurate information in order to make purchasing selections. For more information, refer to the Customer Service section of this website.

iv. The Product Description, Warranty, and Service description contained below may be incorrect, or incomplete, or may be the result of incorrect or incomplete descriptions in previous editions.

We may change the product descriptions of a particular article or add or eliminate any of its information in the future. Once it is confirmed by you that the individual described in the text above is correct

The customer service industry does not care about quality. I can’t say that all the services I would recommend to my client or prospective client are service critical. Some of those are, but for me, customer service is what makes the experience worthwhile. But at the same time, some of these services are important as a solution to growing customer service needs. If you want to make your client more financially successful than usual, please consider the many options you may have. I look forward to reading more from you about customer service!

Note: Please do not use this review for personal gain as we are not responsible as your direct financial benefit, any loss, loss, or damage to the reputation of your company.

Note:

I am not an attorney and do not handle personal financial matters. However, in case you are trying to contact me through my business card or using my personal service account, I will offer to represent you through a civil action in a number of ways. In case the case involves personal financial matters, my decision will be the final call.

You may be advised by a lawyer to consult with a lawyer before purchasing these products.

The following statements are given as a first look at the products offered by the companies that are listed therein, in the sense here stated only as of November 30, 2013.

In this regard, these products are offered in compliance with applicable law and will normally be available after delivery.

This website does not contain any of their official policy statements, including these product descriptions and warranties. These products are provided “as is”, without warranties for the accuracy or completeness, and without express or implied warranties of merchantability, fitness for a particular purpose, or for the merchantability or fitness for a particular purpose of any other person.

You may withdraw from any of the products offered here and no other information will be offered except as described in the information provided herein. Customer service should be very brief.

The product descriptions, warranties and other information below are provided as a service to customer of these customers.

The descriptions, warranties and other information below are provided as a service to customer of the following customers:

i. Businesses and their organizations, including brokers, financial institutions and other third-party services providers.

ii. Other international business owners located across the world.

iii. Customers who are at home in our offices or have been assigned at work.

iv. Some people may experience difficulties in obtaining accurate information in order to make purchasing selections. For more information, refer to the Customer Service section of this website.

iv. The Product Description, Warranty, and Service description contained below may be incorrect, or incomplete, or may be the result of incorrect or incomplete descriptions in previous editions.

We may change the product descriptions of a particular article or add or eliminate any of its information in the future. Once it is confirmed by you that the individual described in the text above is correct

The customer service industry does not care about quality. I can’t say that all the services I would recommend to my client or prospective client are service critical. Some of those are, but for me, customer service is what makes the experience worthwhile. But at the same time, some of these services are important as a solution to growing customer service needs. If you want to make your client more financially successful than usual, please consider the many options you may have. I look forward to reading more from you about customer service!

Note: Please do not use this review for personal gain as we are not responsible as your direct financial benefit, any loss, loss, or damage to the reputation of your company.

Note:

I am not an attorney and do not handle personal financial matters. However, in case you are trying to contact me through my business card or using my personal service account, I will offer to represent you through a civil action in a number of ways. In case the case involves personal financial matters, my decision will be the final call.

You may be advised by a lawyer to consult with a lawyer before purchasing these products.

The following statements are given as a first look at the products offered by the companies that are listed therein, in the sense here stated only as of November 30, 2013.

In this regard, these products are offered in compliance with applicable law and will normally be available after delivery.

This website does not contain any of their official policy statements, including these product descriptions and warranties. These products are provided “as is”, without warranties for the accuracy or completeness, and without express or implied warranties of merchantability, fitness for a particular purpose, or for the merchantability or fitness for a particular purpose of any other person.

You may withdraw from any of the products offered here and no other information will be offered except as described in the information provided herein. Customer service should be very brief.

The product descriptions, warranties and other information below are provided as a service to customer of these customers.

The descriptions, warranties and other information below are provided as a service to customer of the following customers:

i. Businesses and their organizations, including brokers, financial institutions and other third-party services providers.

ii. Other international business owners located across the world.

iii. Customers who are at home in our offices or have been assigned at work.

iv. Some people may experience difficulties in obtaining accurate information in order to make purchasing selections. For more information, refer to the Customer Service section of this website.

iv. The Product Description, Warranty, and Service description contained below may be incorrect, or incomplete, or may be the result of incorrect or incomplete descriptions in previous editions.

We may change the product descriptions of a particular article or add or eliminate any of its information in the future. Once it is confirmed by you that the individual described in the text above is correct

Customer service represents who the company is. Products are part of the package. Most products are non-exclusive and customer loyalty, which means customers will re-purchase products along with recommending the products and/or service to other people, is derived from good customer service and not just products and pricing (Westfall, 2013). One local survey stated that 86% of customers will pay a higher price for better customer service. (Westfall, 2013). An extreme and personal example is when I had Verizon cellular service. In my area Verizon hands down provides the best cellular service, but every time I called them about a mishap on my bill they acted like I was ruining their day by calling and instead of listening to my issues I was always wrong or lying, so I cancelled my contract and went with another service, and even had to pay over $400 to terminate early and was happy to do so because I was tired of the bad treatment. It might not have been the smartest thing to do financially but it felt like the right thing to do at the time. Do I miss the great cellular service of Verizon? Of course,

but I wouldnt let them have another dime from me because of a couple of employees with lousy customer service skills.The sporting goods industry is very competitive. The products are very similar and offer many substitutes (Katrichis, 2002). The only way you can differentiate yourself as a sporting goods company is to offer something unique, whether it be some kind of marketing or a high level of customer service. Some stores have become specialty stores and others have focused more on apparel. These are both ways to differentiate your company from the competition. (Katrichis, 2002). Outdoors Inc., based in Memphis, Tennessee competes with other local sporting goods companies by offering superior customer service and hiring employees who are knowledgeable and experienced in the trade (Winburne, 2013). The trend in Memphis, and most likely the rest of the country, is that smaller retailers offer a closer customer connection than bigger stores and the bigger stores offer lower prices. Smaller companies tend to know more about the industry and attend more tradeshows and training events to understand the changes and policies affecting their business. Larger stores have higher turnover because employees tend to be younger and less experienced. (Katrichis, 2002) Both large and small retailers are however taking advantage of social media to keep in touch with their customer base (Winburne, 2013).

To find out how well your business is doing in the field of customer service we must find a way to measure any results we may have. The best way to achieve results is straight from the customer in the form of feedback. Customer feedback is vital to a business that competes in an industry with many substitutes. Feedback can either be positive or negative, but in any case it shows a customers interest in the business and at the same time makes the customer feel special (Sanchez, 2013).

What we have done for our initial study is set up a survey on what customers feel is important to them and what they expect from your store in the service department. The survey was handed out to every customer during a random weekend and a sample of 31 responses will be used in this report. Our survey asked the customer what qualities of customer service they find most important from the following five attributes: Assurance; how trustworthy the service is and the ability to be honest, credible and have the customers best interest. Empathy; Understanding and knowing the customer and making an effort to understand the customers needs and providing attention and recognition. Reliability; The ability to perform the service for a customer in a dependable and accurate manner. Responsiveness; The willingness and readiness of employees to help customers promptly. Tangibles; The appearance and how appropriate and professional the tools, service and personnel are. This survey is the focus of this report and is detailed in the demographic analysis.

Demographic AnalysisFor the demographic analysis, I used the data from thirty-one judges (10-40) who ranked the importance of five different characteristics of customer service that were the most important to them using the numbers one through five with one being the most import and five being the least. Using Kendalls W, which is a test to find how much each judge is in agreement to each other and scales from zero to one with zero being not at all in agreement and 1 being in total agreement. After using Excel and the built-in formulas I summed up the total of each characteristic and found the

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Study Of The Customer Service And Customers Needs. (October 3, 2021). Retrieved from https://www.freeessays.education/study-of-the-customer-service-and-customers-needs-essay/