Essay About Team Spirit Of Some Technician A And Motivation Of These Technician A

Lewis Latimer – the Supervisor of Special Test Operations
Point of ViewThe case was analyzed using the point of view of Lewis Latimer, the supervisor of Special Test Operations. He is in the best position to influence Frank Duncan, his boss and director of operations in their facility, in addressing the problem in his department. Problem StatementShort-term: How to address the casual attitude and lost team spirit of some Technician A’s?Long-term: How to regain the motivation of these Technician A’s?Analysis of Relevant Case FactsGeneral Environment (Technological, Socio-cultural, Economic, Legal/Political, International)Desktop electronic calculator companies are in a fast-moving industry.Task Environment (Customers, Competitors, Suppliers, Labor Market)Certain companies are very particular with the educational qualifications of their employees who want to be in a higher job position which has a pre-specified higher education requirement.Internal Environment (Management, Culture, Employees)The electronic specialists of the company have military electronics background, are graduates of electronic trade schools, or have certificates of completion from junior colleges that specialize in the sciences.There are 3 classifications of the company’s technicians. Technician C takes half a year to get promoted to Technician B. Technician B takes 3 years, on average, to be promoted to Technician A with a maximum of 4 years to be qualified to this position.Technician A can no longer be promoted once they reached the top pay scale of this position. Majority of the company’s technicians are now Technician A.Technicians do not qualify to Junior Engineering classification or “professional” since they did not obtain an undergraduate degree in engineering.Several Technician A’s are not motivated to work.Frank Duncan, the operations manager, would consider Super-Grade classifications for outstanding employees in the Technician A category and asked Lewis Latimer, the supervisor, to write a new job description for this classification.4. SWOT AnalysisExternal EnvironmentInternal Environment                                 Opportunities – Desktop electronic calculator companies are in a fast-moving industry.Threats -Competitors may be more technologically advanced.-Current technicians in the department may transfer to the company’s competitors. Strengths-Technicians are specialists.-They produce quality product.SO Strategy-Product developmentST Strategy-Implement product research and developmentWeakness-Some Technician A’s became demotivated. WO Strategy-Provide one scholarship grant to the top-performing Technician A every year WT Strategy-Provide incentives to motivate the technicians (e.g., create Super-Grade classifications; or remove the paying scale ceiling and provide performance-based annual salary increase)