Emotional Intelligence
EMOTIONAL INTELLIGENCE November 8, 2017High performing teams Success delusionDanger in thinking of success People who are successful can be delusional What % of the profits you’re responsible for: 150% Tendency among success people to overestimate their contribution.What happens when you tell them they are wrong? Denial, saying like you just don’t get it, I am smarter than you. Been successful before, so will be successful againAttack the other person They are resistant to change. Keep an eye onto ourselves. We can fall into a self-righteous position because of the success we’ve had. We’re all a risk manager on a personal levelHow can you achieve positive change?TEAMSQualities and characteristics of the team members. What contributes to the success or the failure of the teams?Communication Conflicts of ideas; not able to project the ideas Not coming through, ditching, leaving last minute – diversity of skills -commitment/ self-awareness -accountable -tasks are well suited to individual -clear expectations/goals -unified purpose’ alignment -respectful -shared perspective/ open-minded -positive and optimistic -getting to know one another
Bad -Lack of trust in each other -Ego, personal agendas -group too large -Lack of direction/clarity -Lack of direction/alignment -No clear action plans-Lack of commitment -Conflict => hostility (sometimes)-Lack of confidence -Attention to others – do I have the capacity, in the moment-stressed, excited, foolish, to stop and think intelligently.- group emotional intelligencetrust among members, group identity, efficacy why should teams build their EQ?-effective teams create emotionally intelligent norms that support behaviours for building trust, group identity, and group efficacy 3 levels of emotional interaction EQ in teams require atmosphere in which the normal build emotional capacity and influence emotions in constructive ways Team EQ is more complex than individual EQ because teams interact in a different way. You can always learn from the other Perspective taking: “are there any perspectives we haven’t heard yet or though through completely? “When we treat our neighbours as they deserve to be treated, we make them even worse; when we treat them as if they were who they wish they were, we improve them”team events: some people just don’t want it, so it could isolate them norms come from:Formal team leadersInformal team leadersCourageous followersThrough trainingThe larger organizational culture Vulnerability trust: actually apologizing, asking for help, telling they are good. Emotionally honest about who they are. Underlying assumptions of keeping things professionalPT: Trust, conflict, commitment, Cultural component Thomas Mallon