Essay About Total Quality Costsyleadership And Yquality Cost Management Shows

Total Quality Management
ANSWER SHEET2016TQM 601Total Quality ManagementQuestion AAnswer by YES or No the following questions.YNQuality is customer satisfactionYInternal customer is any other division of the company that receive theYprocessed productQuality is not becoming a cardinalpriority for organizationsNHigher customers expectations are getting spawned by increasingcompetition.YSatisfaction = (Perception of Performance) + (Expectation)YQuality Cost Management shows how decreased Prevention Costsreduce the Total Quality CostsYLeadership,Top management vision,planning and support are requiredas an element of TQMYSuccessful Implementation of TQM Requires total integration of TQMYinto day-to-day operationValue creation processes are driven by internalneeds while supportprocesses are driven by externalcustomer needsNProcess controlmethods are the basis of effective daily management ofprocessesYMaintenance activities are part of the Effective quality controlYTo continuously improve value creation ability, a business mustcontinuously improve its value creation processesYScatter Diagrams are used to present measurements of two or moreYrelated variables.A Scatter diagram specifies dependent andindependent variablesISO refers to InternalStandard Operations inTQMYSTART DRAFTING YOUR ANSWERS FROM HERE…Question BPart 1Improving Quality  The six points are related to  Deming’s approach for improving the quality  which are important to implemented within organization for better result of quality and positive customer feedback or to provide best quality product or services to end user  for achieving  customer’s satisfaction  the very first point is  to Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business, and to provide jobs.