Role of Leadership in Tqm – Research Paper – Tita123
Search
Essays
Sign up
Sign in
Contact us
Tweet
Index
/Business
Role of Leadership in Tqm
[pic 1] Academic Writing II – Seminar Paper Role of Leadership in Total Quality Management (TQM)Presented by:Segers, ChristineMunich Business School, Elsenheimerstraβe 61, 80687 MunichLecturer: Prof. Dr. Gabriella MarázAcademic Writing II – Seminar Paper, SAS 300-2 E Due Date: 3rd September 2015Table of Contents PageIntroduction………………………………………………………………3Relevant Terms and Definitions…………………….……………………4 2.1 Leadership……….……………….…………………………………4 2.2 Small businesses………………………………………………….5 2.3. Total Quality Management…………………………………………6Differences in Small and Large Businesses relevant to TQM….………..11Process of TQM implementation…………….………………………….12 4.1 TQM implementation in small businesses…………………………..14 4.2 Role of Leadership…………………………………………………16 4.3 Leadership in the small business environment…………………….18 4.4 Influence of Leadership……………………………………………195. Conclusion……………………….………………………………………21IntroductionWhat does a business have to do to enjoy a good reputation? This is the question that TNS Emnid, a German opinion research institute, posed 3162 people in 1996. There were eight characteristics available to answer this question, and only four could be chosen. The result of the poll is illustrated in the following table:
Table 1 Qualities Mentions in %provide top quality77,3be customer-oriented69,5communicate openly and honestly51,2be environmentally friendly39,8be innovative36,1generate high earnings30,6be an attractive employer25,2be engaged in the community19,3Source: Herrmann et al (2011) The results show that the characteristic that was mentioned the most was providing top quality. Herrmann et al (2011) define quality as the extent to which a product’s or service’s inherent set of characteristics fulfill expectations. Consequently, there is no doubt that customers attach a lot of value to the quality of a product, and that this influences their determination whether to buy a good or not (Herrmann et al 2011). Consequently, there is no doubt that quality is a critical success factor for firms. According to Schmitt and Pfeifer (2010), Total Quality Management, also known as TQM, is an evolution of Company Wide Quality Control (CWQC) developed by Japanese organizational theorist Ishikawa. The evolution of TQM is a consequence of the success of Japanese companies that applied CWQC. TQM therefore encompasses the main characteristics of CWQC (Schmitt et al 2010). TQM is a comprehensive quality strategy in all areas of the organization, which considers also its social environment and its corporate culture. The positive effects of TQM implementation have been proven in several studies. Some companies who have successfully implemented TQM have shown a 91% average increase in their operative earnings in a time period of five years (Schmitt et al 2010). However, achieving a uniform and consistent understanding of “quality” within an organization is connected with significant challenges. This paper will focus on the role of leadership in the process of implementing Total Quality Management in small businesses.
Continue for 28 more pages »
Read full document
Download as (for upgraded members)
Citation Generator
MLA 7
CHICAGO
(2017, 03). Role of Leadership in Tqm. EssaysForStudent.com. Retrieved 03, 2017, from
“Role of Leadership in Tqm” EssaysForStudent.com. 03 2017. 2017. 03 2017 <
"Role of Leadership in Tqm." EssaysForStudent.com. EssaysForStudent.com, 03 2017. Web. 03 2017. <
"Role of Leadership in Tqm." EssaysForStudent.com. 03, 2017. Accessed 03, 2017.
Essay Preview
By: Tita123
Submitted: March 15, 2017
Essay Length: 7,160 Words / 29 Pages
Paper type: Research Paper Views: 349
Report this essay
Tweet
Related Essays
Culture and Defining the Role of Leadership
Culture and Defining The Role Of Leadership Abstract I believe a person can be taught to lead and manage but one can't be taught
1,106 Words | 5 Pages
The Role of Technology in Management Leadership
Over the last sixty years of business activity, there has been new ways and means of conducting business through something we call technology. Technology is
1,909 Words | 8 Pages
The Role of Leadership in the Strategic Change Process
Although this paper is my own research, there are some people who helped me prepare to write this paper; others supported me in navigating my
254 Words | 2 Pages
Women in Leadership Roles
INTRODUCTION More and more women are rising to the leadership challenge, even in some of the most male-dominated industries. The increase in the number of
918 Words | 4 Pages
Similar Topics
Leadership
Role Community Planning Have Economic
Get Access to 89,000+ Essays and Term Papers
Join 209,000+ Other Students
High Quality Essays and Documents
Sign up
© 2008–2020 EssaysForStudent.comFree Essays, Book Reports, Term Papers and Research Papers
Essays
Sign up
Sign in
Contact us
Site Map
Privacy Policy
Terms of Service
Facebook
Twitter