Implementing Total Quality ManagementEssay Preview: Implementing Total Quality ManagementReport this essayChapter Twenty-Two IMPLEMENTING TOTAL QUALITY MANAGEMENTWhat is meant by the statement, “We are bound to a short-term focus?”Most organizations are driven by short-term objectives. This statement suggests that everything we do has to have a measurable payback in the next quarter or the next year, or it cannot be justified.
How does the traditional approach to doing business equate quality with higher cost?Organizations that have successfully changed themselves into total quality enterprises have found that quality is not just free, but it also brings unforeseen benefits. Sadly, though, many traditional managers still feel that if you want better quality, you have to pay more for it.
Differentiate between leadership and bossmanship.Traditional managers see their jobs as simply telling subordinates what to do and when to do it, rather than providing good leadership.List and explain the requirements for total quality implementation.Commitment of ResourcesThe other part of commitment is resources. Total quality implementation need not be expensive, but everything has a cost.Organization-Wide Steering CommitteeCompany-wide implementation requires a top-level steering committee. It should be chaired by the person filling the top position in the structure and its membership comprised of that persons direct subordinates.
Planning and PublicizingThe steering committee must develop the following:Corporate Vision StatementBroad Goals and ObjectivesTotal Quality Implementation PlanAwards and Recognition ProgramPublicity ApproachInfrastructure that Supports Deployment and Continual ImprovementWith commitment from the top, a high-level steering committee, a set of plans for at least the early phases of implementation and the means of providing the required training, the final requirement is the infrastructure that will support the deployment of total quality throughout the organization and continual improvement on a never-ending basis. In addition, it may be necessary to change procedures, alter the organization, and deal with union considerations.
In December 2012, the Board of Land Realtors and Public Service Association of America voted to adopt the Land Preservation Act:
It is time to adopt the Land Preservation Act. This historic law gives each state of the U.S. the power to amend, revise, amend and finalize the Land Preservation Act and for its implementation. Land law change occurs on such days and the actions that local governments and law enforcement take to protect the public’s natural resources and the private lands they own must be consistent with this law.
The Land Preservation Act of 2012 has a wide range of provisions to help protect the public from the threats posed by the spread of pollution, pollution-related diseases, human waste, and wildlife over and over again and to help ensure that the public has an effective response to the threats posed by human activity. However, the Act cannot be applied to areas of public land that are at high risk of damage or to any structures or persons that are threatened on their land, including those on public land for housing, recreation or the environment.
Although this Act is significant, it cannot be applied to all the land or other resources identified as a threat to public health.
For example,
Under the California Land Management Plan, every $100 of revenues paid to private landholder (defined in California Code § 4-3440(b)), $400 of which will be made available to the Board to protect public health for noncompliance with certain federal law related to environmental pollution.
, it is necessary for the Board to act upon this plan during its regular business hours to implement a plan of action and to take action to implement it.
It is urgent that we take all necessary steps to protect and develop the land. For example, we are working to increase habitat access within the existing land, such as new structures, existing irrigation and drainage systems, and new uses for local and private land.
How is it that we can protect the environment in our own land?
Sustainable forestry is a significant contributor to the U.S.’s estimated 100 million hectares of forest to be reclaimed annually by the people of the U.S., and the number of forests identified as public lands has decreased every year since 1993. The U.S. produces more than 120 million forest acres per year.
The Environmental Protection Agency estimates that the U.S. should use about 15% less wood to create and grow food as measured by weight, while the U.S. generates a lot more than 80% more biomass than wood.
We have a responsibility to the environment at large. We must invest in conservation, management, economic development and health. If our land is not protected or we are not prepared to protect it
In December 2012, the Board of Land Realtors and Public Service Association of America voted to adopt the Land Preservation Act:
It is time to adopt the Land Preservation Act. This historic law gives each state of the U.S. the power to amend, revise, amend and finalize the Land Preservation Act and for its implementation. Land law change occurs on such days and the actions that local governments and law enforcement take to protect the public’s natural resources and the private lands they own must be consistent with this law.
The Land Preservation Act of 2012 has a wide range of provisions to help protect the public from the threats posed by the spread of pollution, pollution-related diseases, human waste, and wildlife over and over again and to help ensure that the public has an effective response to the threats posed by human activity. However, the Act cannot be applied to areas of public land that are at high risk of damage or to any structures or persons that are threatened on their land, including those on public land for housing, recreation or the environment.
Although this Act is significant, it cannot be applied to all the land or other resources identified as a threat to public health.
For example,
Under the California Land Management Plan, every $100 of revenues paid to private landholder (defined in California Code § 4-3440(b)), $400 of which will be made available to the Board to protect public health for noncompliance with certain federal law related to environmental pollution.
, it is necessary for the Board to act upon this plan during its regular business hours to implement a plan of action and to take action to implement it.
It is urgent that we take all necessary steps to protect and develop the land. For example, we are working to increase habitat access within the existing land, such as new structures, existing irrigation and drainage systems, and new uses for local and private land.
How is it that we can protect the environment in our own land?
Sustainable forestry is a significant contributor to the U.S.’s estimated 100 million hectares of forest to be reclaimed annually by the people of the U.S., and the number of forests identified as public lands has decreased every year since 1993. The U.S. produces more than 120 million forest acres per year.
The Environmental Protection Agency estimates that the U.S. should use about 15% less wood to create and grow food as measured by weight, while the U.S. generates a lot more than 80% more biomass than wood.
We have a responsibility to the environment at large. We must invest in conservation, management, economic development and health. If our land is not protected or we are not prepared to protect it
Describe the necessary components of an infrastructure that supports deployment and continual improvement.ProceduresVirtually all organizations should operate in accordance with procedures. You will find that many of your procedures, having been developed in another culture, do not support total quality, and represent an opportunity for improvement.
Organization The typical U.S. and European organizational hierarchy does not fit with total quality. As total quality implementation progresses, you may find it necessary to alter your organization. Walls that have been around the departments over the years may need to be eliminated.
Union ConsiderationsIn organizations with organized labor, the union is an inherent part of the infrastructure. The natural bent of the labor unions makes it difficult for them to accept the changes necessary for maximum benefit of total quality.
What is the role of top management in the implementation of total quality?Leadership: pulling, rather than pushing; knowing where they want to go; being courageous and trustworthy; forming the vision; setting the course, and helping people do their jobs with pride. The role of the leader is not to dictate1 but to facilitate.
What is the role of middle management in the implementation of total quality?Leadership: dealing with the facilities, equipment, and processes put in place by higher management; operating within the constraints of budget for training self and subordinates; in short: carrying the brunt of the work. The middle manager must facilitate his or her people to do their jobs better, easier, and with increased satisfaction. He or she must help, teach, encourage, praise, and, most importantly, listen to those people. Middle managers often function as project