Impact of Implementing Total Quality Management Practices on Staff Job satisfaction in Non-Governmental Organizations Applied Study on “ahla Hayah” Charity Organization
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[pic 1]Arab Academy for Science, Technology and Maritime Transport (AASTMT)Quality and Productivity Institute Alexandria, EgyptImpact of Implementing Total Quality Management Practices on Staff Job Satisfaction in Non-Governmental OrganizationsApplied Study on “Ahla Hayah” Charity Organization Submitted By:Mostafa Mohamed Korayem A Thesis submitted in partial fulfillment of the requirements for Master Degree in Quality ManagementSupervised By:Prof. Dr. Mohamed Wahba2016[pic 2][pic 3][pic 4][pic 5] قَالُوا سُبْحَانَكَ لا عِلْمَ لَنَا إِلاَّ مَا عَلَّمْتَنَا إِنَّكَ أَنْتَ الْعَلِيمُ الْحَكِيمُ صدق الله العظيم[سورة البقرة: آية 32]AcknowledgementFirst of all, I wish to express my deepest gratitude and thanks to “ALLAH”.I am also very grateful and greatly indebted to Prof. Dr. Mohamed Wahba for his unlimited support and generous offering of valuable supervision and suggestions as well as his unlimited time spent in continuous guidance. Without his endless and generous advices, the execution of this work could not be possible.I would like to express my gratitude to all Professors of the Arab Academy for Science and Technology and Maritime Transport, whom kindly gave their experience and time through the work. I owe special appreciation to my parents for their keen interest and continuous encouragement as well as giving much time and effort to help me. And finally, I owe great appreciation to my family, my wife and my daughter for their great support. AbstractIn the past few years, Non-Governmental Organizations “NGOs” became an important figure in all societies, either developed or developing ones, they play important roles in all aspects of life and they act as intermediaries between the community and the government. At the same time, implementation of TQM practices shows a great and positive impact on the profit organization, especially in raising profit margins, reinforcing competitive capabilities, and increasing employee satisfaction and retention. This research discusses the impact of implementing TQM practices on the staff satisfaction in NGOs with application on “Ahla Hayah” Charity Organization.Table of ContentsTitlePageTable of Contents viiList of FiguresixList of TablesixAcknowledgementvAbstractviChapter 1 Introduction 11.1 Introduction11.2 Purpose of the Study21.3 Problem Definition21.4 Study Plan2Chapter 2 Literature Review 42.1 Introduction42.2 Review of Literature42.3 Review of the studies related to the Total Quality Management Practices112.4 Review of the studies related to the Staff Job Satisfaction222.5 Review of the studies related to the relation between the Total Quality Management Practices and the Staff Job Satisfaction27Summary29Chapter 3 Research Methodology313.1 Introduction313.2 Population and the Selected Sample313.3 Variables and measurements definition313.4 The hypotheses of the study313.5 Study Model 323.6 Data Collection Methods323.7 Statistical Analysis Method33Summary33Chapter 4 Empirical Study and Findings 344.1 Introduction344.2 Data Analysis344.2.1 Regression Analysis between TQM practices variable and Staff job Satisfaction variable344.2.2 Regression Analysis between TQM practices Dimensions and Staff job Satisfaction 35Chapter 5 Results, Conclusion and Recommendations 375.1 Introduction375.2 Results of statistical Analysis375.3 Results Discussion385.4 Suggested Points for further Research385.5 Limitations39References40Appendix A: Questionnaire44