Organizational Assessment of Total Quality ManagementOrganizational Assessment of Total Quality ManagementOrganizational Assessment of Total Quality ManagementMatthew J. ShepardMGT 449-Quality Management & ProductivityJames TurnerDecember 6, 2006Organizational Assessment of Total Quality ManagementTo adequately measure continuous improvement, organizations must use a set of assessment criteria that completes the following:(1) Highlight the leader’s role in setting organizational direction, goals, and reviewing results.(2) Reveal the level to which all processes are linked and aligned toward achieving the results required for success.(3) Ensure strategic plans and action plans are focused on customer and mission performance requirements that must be met for the organization’s strategy to succeed.
The Strategic Plan
The strategic plan is a set of actions and projects that teams can undertake to attain the goals they have set in their work. The strategy includes the following steps:
Establish a “task setlist” to track progress on the mission
Use metrics such as number of items in the task setlist to provide an ongoing measure of work progress
Promote and prioritize initiatives that provide strategic meaning
Develop teams to achieve goals with a specific goal for success, resulting in an improvement in product or service quality that is timely and measurable
The Goal
To accomplish the following:
Create a strategic plan that allows teams to plan their efforts for the current state of the organization. Establish clear and clear goals that the organizations are responsible for achieving, such as:
• Implement the strategic plan
• Identify and improve areas around the organization that identify and improve quality of the work.
• Analyze customer, customer service, and cost information based on a series of key metrics such as product quality, product-store reputation, product level, product availability, and product quality metrics:
• Identify the best, fastest, and most cost-effective ways to deliver products to customers.
• Ensure customer satisfaction and reliability with their purchases.
• Ensure that customer service is at the heart of all initiatives.
• Implement a set of metrics to promote the results of the projects and work they undertake.
Goal
The goal of most strategic plans is to accomplish specific goals or goals to the specific goals of a given team. Each team should develop and complete a plan that accomplishes all nine of these objectives or goals.
Each team should also design its strategic plan to reflect its individual goals. Examples of these strategic plans can be found in the organization’s strategic plan presentation and as detailed in the Strategy section. For example, the strategic plan includes a set of four pillars that help team members achieve their objectives. They include:
• Design the organizational leader’s organization-specific goals to serve as a guiding light for effective action plans and guidance during team meetings.[1]
• Provide consistent, consistent, and flexible organizational policies, actions, policies, and plans—including, but not limited to, budget and project management, strategic planning, strategic development, strategic planning process, and strategic coordination.
• Evaluate the organization’s core value plan.
• Provide guidance for team work and the planning process.
• Monitor progress, ensure the execution of strategic actions, monitor team members’ performance, and measure outcomes, as appropriate.
Goal
Every team member should understand and accept that they achieve their goals and goals are part of what all teams strive to achieve. Teams should also follow successful leadership procedures. Organizations should follow procedures for maintaining the status quo.
Goal of the Strategic Plan
Every team member should understand that all objectives and goals are part of the goals and goals of the organization. The plan should include:
• Strengthen the quality, productivity, performance, and operational effectiveness of the team’s leadership leadership.
Goal of the Strategic Group
Every team member should know that all of the team members have responsibilities, regardless of their rank
The Strategic Plan
The strategic plan is a set of actions and projects that teams can undertake to attain the goals they have set in their work. The strategy includes the following steps:
Establish a “task setlist” to track progress on the mission
Use metrics such as number of items in the task setlist to provide an ongoing measure of work progress
Promote and prioritize initiatives that provide strategic meaning
Develop teams to achieve goals with a specific goal for success, resulting in an improvement in product or service quality that is timely and measurable
The Goal
To accomplish the following:
Create a strategic plan that allows teams to plan their efforts for the current state of the organization. Establish clear and clear goals that the organizations are responsible for achieving, such as:
• Implement the strategic plan
• Identify and improve areas around the organization that identify and improve quality of the work.
• Analyze customer, customer service, and cost information based on a series of key metrics such as product quality, product-store reputation, product level, product availability, and product quality metrics:
• Identify the best, fastest, and most cost-effective ways to deliver products to customers.
• Ensure customer satisfaction and reliability with their purchases.
• Ensure that customer service is at the heart of all initiatives.
• Implement a set of metrics to promote the results of the projects and work they undertake.
Goal
The goal of most strategic plans is to accomplish specific goals or goals to the specific goals of a given team. Each team should develop and complete a plan that accomplishes all nine of these objectives or goals.
Each team should also design its strategic plan to reflect its individual goals. Examples of these strategic plans can be found in the organization’s strategic plan presentation and as detailed in the Strategy section. For example, the strategic plan includes a set of four pillars that help team members achieve their objectives. They include:
• Design the organizational leader’s organization-specific goals to serve as a guiding light for effective action plans and guidance during team meetings.[1]
• Provide consistent, consistent, and flexible organizational policies, actions, policies, and plans—including, but not limited to, budget and project management, strategic planning, strategic development, strategic planning process, and strategic coordination.
• Evaluate the organization’s core value plan.
• Provide guidance for team work and the planning process.
• Monitor progress, ensure the execution of strategic actions, monitor team members’ performance, and measure outcomes, as appropriate.
Goal
Every team member should understand and accept that they achieve their goals and goals are part of what all teams strive to achieve. Teams should also follow successful leadership procedures. Organizations should follow procedures for maintaining the status quo.
Goal of the Strategic Plan
Every team member should understand that all objectives and goals are part of the goals and goals of the organization. The plan should include:
• Strengthen the quality, productivity, performance, and operational effectiveness of the team’s leadership leadership.
Goal of the Strategic Group
Every team member should know that all of the team members have responsibilities, regardless of their rank
The Strategic Plan
The strategic plan is a set of actions and projects that teams can undertake to attain the goals they have set in their work. The strategy includes the following steps:
Establish a “task setlist” to track progress on the mission
Use metrics such as number of items in the task setlist to provide an ongoing measure of work progress
Promote and prioritize initiatives that provide strategic meaning
Develop teams to achieve goals with a specific goal for success, resulting in an improvement in product or service quality that is timely and measurable
The Goal
To accomplish the following:
Create a strategic plan that allows teams to plan their efforts for the current state of the organization. Establish clear and clear goals that the organizations are responsible for achieving, such as:
• Implement the strategic plan
• Identify and improve areas around the organization that identify and improve quality of the work.
• Analyze customer, customer service, and cost information based on a series of key metrics such as product quality, product-store reputation, product level, product availability, and product quality metrics:
• Identify the best, fastest, and most cost-effective ways to deliver products to customers.
• Ensure customer satisfaction and reliability with their purchases.
• Ensure that customer service is at the heart of all initiatives.
• Implement a set of metrics to promote the results of the projects and work they undertake.
Goal
The goal of most strategic plans is to accomplish specific goals or goals to the specific goals of a given team. Each team should develop and complete a plan that accomplishes all nine of these objectives or goals.
Each team should also design its strategic plan to reflect its individual goals. Examples of these strategic plans can be found in the organization’s strategic plan presentation and as detailed in the Strategy section. For example, the strategic plan includes a set of four pillars that help team members achieve their objectives. They include:
• Design the organizational leader’s organization-specific goals to serve as a guiding light for effective action plans and guidance during team meetings.[1]
• Provide consistent, consistent, and flexible organizational policies, actions, policies, and plans—including, but not limited to, budget and project management, strategic planning, strategic development, strategic planning process, and strategic coordination.
• Evaluate the organization’s core value plan.
• Provide guidance for team work and the planning process.
• Monitor progress, ensure the execution of strategic actions, monitor team members’ performance, and measure outcomes, as appropriate.
Goal
Every team member should understand and accept that they achieve their goals and goals are part of what all teams strive to achieve. Teams should also follow successful leadership procedures. Organizations should follow procedures for maintaining the status quo.
Goal of the Strategic Plan
Every team member should understand that all objectives and goals are part of the goals and goals of the organization. The plan should include:
• Strengthen the quality, productivity, performance, and operational effectiveness of the team’s leadership leadership.
Goal of the Strategic Group
Every team member should know that all of the team members have responsibilities, regardless of their rank
(4) Consider customer satisfaction and expectations to anticipate requirements and link them as key input to strategic plans.(5) Examine the collection, analyses, and use of performance metrics information to sustain a fact-based system for improving organizational performance excellence.
(6) Align human resource development efforts with the organization’s strategy to maintain a work environment conducive to performance excellence.(7) Challenge key operational and work process management efforts to achieve flexibility, cost reduction, and cycle time reduction.(8) Focus on measured results that are linked to the strategic goals of the organization.(9) Facilitate communication and sharing of best practices information.(10) Serve as a working tool for understanding and managing performance, planning, and training.Once completed, the assessment becomes the basis for refinements of the strategic plan and the supporting action plans. Three sectors have been selected and identify the methods of improvement. The US Army has been chosen in the government sector, Resurrection Life Church as a non-profit sector, and Veteran’s Administration for the service sector.
The Army Performance Improvement Criteria (APIC) is used to improve upon processes and is based on the Malcolm Baldrige Criteria for Performance Excellence, a national quality award for private industry, and the President’s Quality Award, a federal quality award. It provides a common framework for all Army organizations to measure how well they are meeting their stated goals and customer needs. It provides a systematic review that indicates the degree to which these processes are linked and aligned toward mission accomplishment