World Bank SolutionEssay Preview: World Bank SolutionReport this essayRunning head: PROBLEM SOLUTION: USA WORLD BANKProblem Solution: USA World BankBenjamin WilliamsUniversity of PhoenixMBA 510Dr. Jo Brooke, Ph.D.June 26, 2007Problem Solution: USA World BankWith market shares and profits being down for USA World Bank, the company is attempting to develop a product that will appeal to its customers as well as attract new customers. The companys Board of Directors has expressed a desire to increase the company global presence in addition to the above. Using statistical data is mainstay of their decision-making process that aids in the overall decision to develop a product. Additionally, they also use outsourcing to obtain secondary information that they do not have or may consider in their procedures. Cooper and Shindler (2003) make the statement that “focusing too early on correcting one problem versus another can misdirect the research wasting valuable resources.” USA World Bank has decided to use focus groups to create its research data when a more accurate means of data collection was available. However, there are a number of other methods of gather information this particular way presented problems for the marketing team. Nevertheless, outlined throughout are the internal conflicts as a direct result of the information used and gathered witnessed within this paper along with an assessment of the situational awareness exhibited by the slow process of decision-making of upper-level management. Consequently, a viable solution to be implemented following the overall assessment of company objectives and/or stalled leadership in addition to the ethical dilemmas being in association.
Situation AnalysisIssue and Opportunity IdentificationUSA World Bank has issues that are characteristically common within organizations that are attempting to implement change that will have an effect both internal and externally. This change is affecting the efficiency and effectiveness of the company in its efforts to obtain identifiable goals it has set for itself. The organization is attempting to develop new products that will make it more profitable in addition to expanding it market shares along with having an impact global as well. In viewing USA World Bank (UWB), the approach taken will be to identify some of the different opportunities that are a direct result of change sought by the organization along with the creation of value as well for the company. Conceptually, there are a number of issues and opportunities that can be described and/or identified throughout the scenario with the possibility of meeting and/or exceeding predetermined expectations, but the more immediate problematic issues are targeted that are systemic in nature. In following, the shifting nature and needs of UWB customers along with the new innovativeness being both technological and societal are all part of the evolutionary changes affecting the business culture in the ways that business is being carried out. USA World Bank has had some lack luster projects, currently known by the Marketing team and is causing considerable pressure to perform upon the Marketing team. Noticeable are the following issues as well as the opportunities: Board members are not satisfied with the overall product earnings, the personal values of the top executives are causing conflict, marketing efforts have been lack luster as of late, and the information gathering is somewhat outdated in relation to the populous.
In USA World Bank bid for knowledge relating to the needs of the external business environment population their choice to outsource for secondary research has left its Marketing department unprepared to answer necessary questioning, due in part to the unknown methodology used by the external company in information gathering and analyses. Overall, this had led to the Marketing department appearing to be incompetent and unorganized in the eyes of its board members. However, if UWB relied more favorably on its own primary research, internal expertise, and information gathering in constructing its analyses with the support of new innovative technological platforms designed for their need. This will result in a more confident, cohesive and knowledgeable team in addition to up-to-date data.
In USA World Bank bid for knowledge relating to the needs of the external business environment population their choice to outsource for secondary research has left its Marketing department unprepared to answer necessary questioning, due in part to the unknown methodology used by the external company in information gathering and analyses. Overall, this had led to the Marketing department appearing to be incompetent and unorganized in the eyes of its board members. However, if UWB relied more favorably on its own primary research, internal expertise, and information gathering in constructing its analyses with the support of new innovative technology platforms designed for their need. This will result in a more confident, cohesive and knowledgeable team in addition to up-to-date data.
In USA World Bank bid for knowledge relating to the needs of the external business environment population their choice to outsource for secondary research has left its Marketing department unprepared to answer necessary questioning, due in part to the unknown methodology used by the external company in information gathering and analyses. Overall, this had led to the Marketing department appearing to be incompetent and unorganized in the eyes of its board members. However, if UWB relied more favorably on its own primary research, internal expertise, and information gathering in constructing its analyses with the support of new innovative technology platforms designed for their need. This will result in a more confident, cohesive and knowledgeable team in addition to up-to-date data.
In USA World Bank bid for knowledge relating to the needs of the external business environment population their choice to outsource for secondary research has left its Marketing department unprepared to answer needed questioning, due in part to the unknown methodology used by the external company in information gathering and analyses. Overall, this had led to the Marketing department appearing to be incompetent and unorganized in the eyes of its board members. However, if UWB relied more favorably on its own primary research, internal expertise, and information gathering in constructing its analyses with the support of new innovative technology platforms designed for their need. This will result in a more confident, cohesive and knowledgeable team in addition to up-to-date data.
In USA World Bank bid for knowledge relating to the needs of the external business environment population their choice to outsource for secondary research has left its Marketing department unprepared to answer needed questioning, due in part to the unknown methodology used by the external company in information gathering and analyses. Overall, this had led to the Marketing department appearing to be incompetent and unorganized in the eyes of its board members. However, if UWB relied more favorably on its own primary research, internal expertise, and information gathering in constructing its analyses with the support of new innovative technology platforms designed for their need. This will result in a more confident, cohesive and knowledgeable team in addition to up-to-date data.
In USA World Bank bid for knowledge relating to the needs of the external business environment population their choice to outsource for secondary research has left its Marketing department unprepared to answer needed questioning, due in part to the unknown methodology used by the external company in information gathering and analyses. Overall, this had led to the Marketing department appearing to
Next, the personal conflicts within the Marketing team will become a major concern that will require internal and external training to correct. Individual members are not onboard with past and current ideology and/or leadership style, thereby creating ethical dilemmas and causing individual values to come to the forefront as a priority rather than the product at hand. This lack of communication on the part of leadership is ill advised and is a major detractor to the overall strategic plan. The marketing team communication avenues are seemingly limited to just meetings and nothing else, whereby upper management is not able to get the same answer from within the teams members when questioning them on important topics of discussion. Additionally, there is poor communication with the outside company of which UWB has outsourced work. Nevertheless, this poses a significant opportunity for the company to revamp the way it communicates internally and externally. Having prescheduled meetings along with using information technology to create and install an intranet with a communication board medium for the team could alleviate miscommunication internally. Externally, the company needs to have regular interval meetings with the company they have outsourced work to be done as well as detailed reports on a regular timetable.
USA World Bank is facing the loss of customers to other banking entities as a direct result of not having new and innovative products that address the needs of its loyal customers. However, the way UWB Marketing team has compiled that data is questionable in lieu of the current highlighted events as to how past information gathering takes place and the time-periods in direct association with depicting the population and or a particular sector along with its needs. Company directors are now skeptical of the gathered data and its relevancy toward the credibility in decision-making outcomes. Again, opportunistically UWB can now create a normal process and or procedures that adequately validate its findings in relation to the information it gathers toward effective decision-making.
In addition to being the leading financial information company in the world, the University of Toronto uses the services of its subsidiaries to provide financial services to approximately 2 million U.S. citizens, Canadians and other organizations in the United States. This service is paid for in order to provide the University with financial, operational and advisory services. As a result, more than 8 million Canadian citizens rely on UWBS to communicate their national, Canadian and international financial and economic needs and to provide them with information including bank data, account statements and other relevant information that is relevant to their financial financial situation:
• Individuals with a significant financial or financial history, including those with the most information about their financial situation.
• Individuals, organizations, small businesses and individuals who have not completed an appropriate federal or provincial financial or related financial support plan and do not currently hold a credit card with U.S. government, government agencies, financial institutions or the Department of Education, the American Civil Liberties Union and/or federal financial institutions.
• Individuals and their dependents, including those who do not possess credit, debt, mortgage or other commercial loans with American Banker, Bank of America Corp. or any other U.S. Bank entity.
• Individuals with disabilities, as well as individuals using disability or health insurance in other countries.
• Residents with major developmental disabilities, including those whose children live in Canada and whose children are receiving disability or health insurance from private businesses in those countries, according to the Family and Medical Leave Act of 1968 (“FMLA”).
• Individuals who support children enrolled in the Canadian Autism Foundation School of Law by providing them access to free and fair access to the local school board.
All of these people who are not current members of UWB or have not yet entered into a Federal, Department of Justice order seeking help or the support of their spouse or dependent, will be able to return to their home countries without the assistance of the University of Toronto if they are allowed to apply and obtain permission to do so. Moreover, they may also be subject to any court order the judge orders and, as such, the University can seek legal legal assistance.
The UWB’s online marketplace is a part of the UW’s operations and provides consumers with information and services tailored to their specific needs. The online marketplace enables consumers to make online transactions without placing additional charges and provides options for those who wish to make an online purchase or obtain a payment directly from the UWB. UWBs are currently working with UBC and are accepting offers of use of the online marketplace.
UBC is a leader in assisting individuals from a variety of countries – from poor countries, to those with disabilities, to refugees and asylum seekers, to those who have already made the ultimate financial and operational commitment to the University and their family members. It is important to recognize that the online marketplace is not the sole expression of the University’s unique mission and values. However, in addition to providing the UWB with information and resources, the online marketplace aims to provide the UWB with a diverse range of additional, personal, educational and other opportunities.