Essay About Use Of A Bar Code System And Professional Customers

Hilti Corp
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The Hilti Group is a world leader in developing, manufacturing and marketing
added-value, top-quality products for professional customers in the
construction industry and in building maintenance. Their product range covers
drilling and demolition, direct fastening, diamond and anchoring systems,
firestop and foam systems, installation, measuring and screw fastening systems
as well as cutting and sanding systems. They are committed to excellence in
innovation, total quality, direct customer relationships and effective marketing.
Hiltis central warehouse and service department for Sweden and Denmark
sits in ArlĶv, just outside MalmĶ, Sweden. The company has been around for
roughly 40 years, but in previous years Hilti had warehouses and service
centers spread out over several cities. However, in 1997, the warehouse was
centralized in ArlĶv, and in 2001 the service centers were joined here as well.
After considering the use of a bar code system for many years, Hilti finally
decided to take the plunge when the company introduced its new business
system, SAP. It was then that the company would be forced to invest in new
computers, so the time seemed right to commit to the bar code system as
well. “The main reason that we wanted to introduce bar code technology is
that the accuracy level is so high,” states Lasse Liffner, service manager. “We
have already brought down the number of errors and we save time, too!”
Datalogics Business Partner, DataFĥngst Svenska AB in MalmĶ provided this
solution with bar code readers and mobile computers to Hilti. The bar code system
is used in the service center, where the system follows the product all the way from
time the product is reported in for service to its return after being repaired, and
during order picking to simplify order management.
Hilti performs about 30,000 services/repairs per year and this should be a
fast and simple process. Most often, the entire process – from receipt of
complaint until the time that the repaired product is received back by the
customer – takes only three days.
The customer calls and reports the problem to the customer service
department, which is then logged into the business system. A shipping request
with the transport company, TNT, is automatically created and a label is
printed out, and faxed to the customer. The customer prints out the label and
attaches it to the box with the damaged or broken product. If the report is
made before 13:30, the box will be picked up by TNT the same day.
When the box is received by Hilti, the product is scanned by Datalogics
DragonЙ M101/D hand held bar code reader, to check the serial number for the
Customer
Hilti
Industry
Manufacturing
Application
Repair & Returns
Warehousing
Country
Sweden
Datalogic Business Solution
Work in Progress, Warehouse Management
Systems
Datalogic Products
DragonЙ, Formula ColorЙ
Datalogic Partner
DataFДҐngst Svenska AB
Hilti introduces a bar code systemtomanage its products and spare
parts. Now, after only a fewmonths of use, the investment is
already paying off in increased accuracy in delivery and reduced
time spent for both servicemanagement and order picking.
Case History
www.scanning.datalogic.com
Hiltis New Bar Code System Saves
Time and Increases Accuracy
products warranty status. A new bar code is printed with the information about
the customer and attached to the box which is then sent on to service. “The
receiving of service orders goes remarkably faster with the new bar code system,”
says JД¶rgen Olsson. “We save a half days administrative work every day, which
can now be spent doing something else!”
Every work station is equipped with a DragonЙ cordless reader to avoid
bothersome cables. It also has a display allowing easy confirmation of a good
read. When the product arrives at the service department, the bar code is again
read allowing the service technician to see what the problem with the product is
and any other pertinent information about the customer and the product. Every
spare part that is used in repairing the product is also scanned in. This
automatically decreases the errors in inventory for each part in the system which