Virtual Folder
Objectives
Replace the microfilm technology used by the Bank
Ensure completeness and monitoring of account opening documents for regulatory compliance
Provide imaging facility to :
Minimize encoding and segregation of docs
Easy tracking/Sharing of docs/Real time access of trail docs
Prevent document losses
Improve processing turn-around time
Gain operational efficiency
Expectations
Efficient document imaging facility that also automates the end-of-day OTC document reconciliation using OCR
AMLA compliant on client documents submitted during Account Opening process
Timely viewing of branch documents’ image by Head Office and regional units
Challenges
Procedural (e.g. unread advisory, request for resending list of customers and accounts, delayed submission of RSA for their respective CSRs, unfamiliar of docs to scan & how to scan docs)
Un-updated account documents of clients
Lack of manpower to perform the scanning job
User claims inability to operate DocuWare despite the Visual Job Aid provided
Denies reporting
DocuWare’s irregular connection problem due to the applied DBFix to minimize the profiles within DocuWare (already reported to the vendor)
Missing User ID previously defined by ISMD due to DocuWare’s limitation to handle multiple User Administrator updating database