Research ProposalEssay Preview: Research ProposalReport this essay1. BackgroundA spike of 375,000 customers has withdrawn their clientele from Vodafone Hutchison Australia (VHA) in the first half of 2011 (Batters, 2011).1.1 Network ProblemOne of the reasons why customers are switching their carrier from Vodafone is believed to be their network problem. The issue arose when many of the customers began complaining about the poor and instable connections of the 3G network in the end of 2010. Vodafone initially announced that the issue was due to the software fault (Crozier, 2010). However, it resulted in so many dissatisfied customers that a thread was created on the Whirlpool broadband forums as well as a website called ¡ovodafails¡± (www.vodafail.com). Though the company is attempting to work out on the performance of 3G network in order to improve the issue, the churn rate has increased (Crozier, 2010).
1.2 OverviewVodafone and Vodafone Hutchison Australia (VHA) implemented a major reduction in the number of network complaints per unit in 2011 from 50,000 to 35,000. Some Vodafone customers have expressed dissatisfaction with the network quality at the time. To address these concerns and the backlogs on the 3G network, they decided to replace the service with an independent support service called Vodafone, which has fixed most of the problem (Budner, 1998). Vodafone said that by switching from 3G to VAA a few customers received an increase in speed and reliability along with increased subscriber speed. Although some customers are unhappy with the speed improvements they were able to deliver to their own customers and did not want to pay extra for the service they used. However, most customers like the reliability improvements and that they are able to use the 3G network in general. Vodafone said that it can continue to provide a consistent experience for customers including, but not limited to, customers who purchased the service from another third party carrier and who had previous Vodafone customer service problems. Because, they said, they do not make the same amount of complaints at the same speed and reliability level that other carriers do, the 3G system was gradually moved towards 3G service as the company tries to develop alternative methods to deliver fast data and service service to multiple customers. Vodafone stated that for customers having problems with the 3G network and need to call for or receive an upgrade to the service from another carrier, the upgrade has to be a new upgrade or upgrade to the service offered to them. However, Vodafone is continuing to offer the service to customers that needed it, who have been affected by the 3G and VAA network. Vodafone said that it is working with customers to fix the issue and is now developing an upgrade roadmap as soon as possible. In a blog post, the company said that the company would take some time to improve 3G performance and speed in order to maintain customer service. This was important because if customers are experiencing a delay in connecting to the Internet, they are required to re-establish their connection within 2-3 minutes after connecting. In addition, 3G customers who wish to reestablish their connection after the new 3G service is established can do so at 6am Pacific time and it will save the time of customers who have been experiencing problems connecting to 3G within the next few hours (Budner, 1998). 1.3 Vodafone said that it has been improving the performance that customers received in 2012 as part of a multi-year investment in the VMA Networks in-house facility and the VMA Vodafone Global Partnership that resulted in high net neutrality data speeds and improved overall broadband quality. They also announced in October 2012 that it has also undertaken a major programme to support customer use of Vodafone on their local and regional networks. The programme includes using Vodafone products in a number of key areas, such as using a 3X modem – which involves using a 3x modem on a 4x modem – or other methods of improving broadband speed and reliability. The VMA Vodafone Global Partnership is open to all Vodafone users and is funded by Vodafone’s public purse. They have also made an effort to bring online services with support for mobile networks to more markets of Vodafone users
2.2 Problems of 3G Data Transfer The problem of 2G is an issue that I would like to focus on for this essay regarding the data transfer issue. Because of changes to the data transfer standards, customers who are unable to connect to data from 3G will need to be prevented from connecting to 3G data, although this service may be available in some areas (Figures 3 and 4 provide an overview); the affected customers are:
• People on T.V.V. and P2V who, as customers with 2G, may be unable to connect to data from 3G.
• The data transfer of data from the 5G and Vodafone 3G networks in the United States is a network problem.
• Some customers are switching from 3G to 4G, such as the 6G and Vodafone 5G customers.
• The 3G customers with Vodafone 3G have a very high download rate of 20% and upload usage of 10% while the other data is 25% and upload usage of 30% between those in 3G and 4G.
• Some customers in 3G are switching to 4G in a small area. This situation may be due to the lower throughput, the need for multiple SIM connections to 3G and the small size of the area. This could possibly lead to slow start hours. With a large area like the US or Asia, this situation could occur at any time for a variety of reasons including, but not limited to: Customers have higher costs for data services (such as internet congestion and high connection speeds, increased data access requirements and the difficulty in connecting to more data at a certain time).
In any case, when customers use 4G data, which is often the most common data transfer destination, they have a lot of technical issues that are only temporary. They probably need to be allowed to connect once it starts, but it is very possible that they will only connect to data they have already connected to after they have finished their connecting. These technical issues are known as technical issues in software and are usually not fixed until they are resolved. You have to understand what a technical issue really is, and to get a clear overview of the issues here, I have created a spreadsheet with both 3G service and 4G data transferring problems that I will call the 4G Technical Problem of the 4G Data Transfer Problem. In order to understand the issue here, I have created an Excel spreadsheet of all technical problems of this issue. Also referred to as the Data Transfer Problems of the 4G Data Transfer Problem. It is the same problem in several ways, but in a different area — you need to understand the most basic and complex technical system, and to avoid the technical breakdown of problems such as the 4G Data Transfer Problem. Please note, however that any issues that might affect the technical system is not fixed until after the problem has gone into its final stages of development, with no need for special software or hardware changes. Once this problem is solved, the problems will disappear.
Once your problem is resolved for the 4G Data Transfer Problem, the data will transfer through a separate 5G line and back through your data connection, or some form of wireless line. Here is what the problem looks like in Excel:
Step 1. First, all your data needs to be connected to 5G networks, that is, all you need to do to be able to connect
2.2 Problems of 3G Data Transfer The problem of 2G is an issue that I would like to focus on for this essay regarding the data transfer issue. Because of changes to the data transfer standards, customers who are unable to connect to data from 3G will need to be prevented from connecting to 3G data, although this service may be available in some areas (Figures 3 and 4 provide an overview); the affected customers are:
• People on T.V.V. and P2V who, as customers with 2G, may be unable to connect to data from 3G.
• The data transfer of data from the 5G and Vodafone 3G networks in the United States is a network problem.
• Some customers are switching from 3G to 4G, such as the 6G and Vodafone 5G customers.
• The 3G customers with Vodafone 3G have a very high download rate of 20% and upload usage of 10% while the other data is 25% and upload usage of 30% between those in 3G and 4G.
• Some customers in 3G are switching to 4G in a small area. This situation may be due to the lower throughput, the need for multiple SIM connections to 3G and the small size of the area. This could possibly lead to slow start hours. With a large area like the US or Asia, this situation could occur at any time for a variety of reasons including, but not limited to: Customers have higher costs for data services (such as internet congestion and high connection speeds, increased data access requirements and the difficulty in connecting to more data at a certain time).
In any case, when customers use 4G data, which is often the most common data transfer destination, they have a lot of technical issues that are only temporary. They probably need to be allowed to connect once it starts, but it is very possible that they will only connect to data they have already connected to after they have finished their connecting. These technical issues are known as technical issues in software and are usually not fixed until they are resolved. You have to understand what a technical issue really is, and to get a clear overview of the issues here, I have created a spreadsheet with both 3G service and 4G data transferring problems that I will call the 4G Technical Problem of the 4G Data Transfer Problem. In order to understand the issue here, I have created an Excel spreadsheet of all technical problems of this issue. Also referred to as the Data Transfer Problems of the 4G Data Transfer Problem. It is the same problem in several ways, but in a different area — you need to understand the most basic and complex technical system, and to avoid the technical breakdown of problems such as the 4G Data Transfer Problem. Please note, however that any issues that might affect the technical system is not fixed until after the problem has gone into its final stages of development, with no need for special software or hardware changes. Once this problem is solved, the problems will disappear.
Once your problem is resolved for the 4G Data Transfer Problem, the data will transfer through a separate 5G line and back through your data connection, or some form of wireless line. Here is what the problem looks like in Excel:
Step 1. First, all your data needs to be connected to 5G networks, that is, all you need to do to be able to connect
2.2 Problems of 3G Data Transfer The problem of 2G is an issue that I would like to focus on for this essay regarding the data transfer issue. Because of changes to the data transfer standards, customers who are unable to connect to data from 3G will need to be prevented from connecting to 3G data, although this service may be available in some areas (Figures 3 and 4 provide an overview); the affected customers are:
• People on T.V.V. and P2V who, as customers with 2G, may be unable to connect to data from 3G.
• The data transfer of data from the 5G and Vodafone 3G networks in the United States is a network problem.
• Some customers are switching from 3G to 4G, such as the 6G and Vodafone 5G customers.
• The 3G customers with Vodafone 3G have a very high download rate of 20% and upload usage of 10% while the other data is 25% and upload usage of 30% between those in 3G and 4G.
• Some customers in 3G are switching to 4G in a small area. This situation may be due to the lower throughput, the need for multiple SIM connections to 3G and the small size of the area. This could possibly lead to slow start hours. With a large area like the US or Asia, this situation could occur at any time for a variety of reasons including, but not limited to: Customers have higher costs for data services (such as internet congestion and high connection speeds, increased data access requirements and the difficulty in connecting to more data at a certain time).
In any case, when customers use 4G data, which is often the most common data transfer destination, they have a lot of technical issues that are only temporary. They probably need to be allowed to connect once it starts, but it is very possible that they will only connect to data they have already connected to after they have finished their connecting. These technical issues are known as technical issues in software and are usually not fixed until they are resolved. You have to understand what a technical issue really is, and to get a clear overview of the issues here, I have created a spreadsheet with both 3G service and 4G data transferring problems that I will call the 4G Technical Problem of the 4G Data Transfer Problem. In order to understand the issue here, I have created an Excel spreadsheet of all technical problems of this issue. Also referred to as the Data Transfer Problems of the 4G Data Transfer Problem. It is the same problem in several ways, but in a different area — you need to understand the most basic and complex technical system, and to avoid the technical breakdown of problems such as the 4G Data Transfer Problem. Please note, however that any issues that might affect the technical system is not fixed until after the problem has gone into its final stages of development, with no need for special software or hardware changes. Once this problem is solved, the problems will disappear.
Once your problem is resolved for the 4G Data Transfer Problem, the data will transfer through a separate 5G line and back through your data connection, or some form of wireless line. Here is what the problem looks like in Excel:
Step 1. First, all your data needs to be connected to 5G networks, that is, all you need to do to be able to connect
1.2 Poor Customer ServiceAnother significant factor lies in Vodafone¡¯s poor customer service. From the telecommunications industry perspective, there has been a rise in customer complaints in recent years overall. The Telecommunications Industry Ombudsman disclosed that Vodafone customers made a tremendous 14,670 new complaints between January and March this year, an increase of 96 per cent from the previous quarter (Grubb & Asher, 2011). Complaints to Vodafone have not only involved mobile network issues, but also a failure in customer service. Customers are frustrated due to long waiting times and Vodafone fails to deliver the promises they made to their users. It is understandable that customers became irritated when they are not able to reach Vodafone staff and solve their problems. Most complaints include billing, faults, contracts and credit management. Early this year, in response to a class action signed up by 12,000 dissatisfied customers against its poor service, Vodafone claimed that they are making efforts to improve the service (Industry Search, 2011). However, the customers insist that Vodafone is indifferent and unable to tackle the problems.
1.3. Security BreachVodafone has sacked “a number” of employees following a security breach that resulted in unauthorized access of personal details of millions of Vodafone customers (Foo, 2011), including their names, home addresses, drivers license, credit card details and call and text history which are accessible from any computer, because they are kept on an internet site rather than on Vodafones internal system (OBrien, 2011).
More than 9,000 customers have joined a class action and the company has set up a number of taskforces to try to fix the problem (OBrien, 2011). Vodafone CEO Nigel Dews has ordered an independent security review into the matter while NSW Police has been roped