Essay Preview: Pqp
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The purpose of this document is to define the W2W project management procedures and plans that will be used for the execution of the project. This
document will be used as a basis for auditing the concerned project. It is mandatory to come up with PQP Plan and get it signed/reviewed by SQA Manager
for every project. PQP comprises
Project Charter
Acceptance Criteria
Assumptions, Dependencies & Constraints
Project Schedule, Sizing and Estimation
Resource Plan
Design, Coding, Testing Standards
Reporting metrics
Infrastructure requirements
Communication Plan
Risk Management Plan
Escalation Plan
Issue Management
RCCA Plan
Change Management Plan
KM Plan
Process improvement Plan
Project Closure and other project related information.
Project Information
1.0.1 Project Information:
Project Name
Momentive Performance Materials
Client Name and Location
Momentive Performance Materials, Waterford US
PPC id
04450499
Key Client Contact Person
Jacky Wright
Project Start Date
01/04/2005
Scheduled Project End Date
31/03/2008
Project Manager
Laxmi Manchikalapudi
Total Estimated Effort
36 full time employees per month. 24*5 in office and on call support during weekends during entire project duration.
Project Type : T&M or fixed
Fixed
1.0.2 Project Charter :
1.0.3
Project Deliverables and Acceptance Criteria :
Deliverable Name
Initial Due Date
Revised Date
Acceptance Criteria
Comments
BC case acceptance
The ticket should be accepted within 15 minutes of login
If violated it misses the SLA and escalates
Urgent Case
The ticket should be accepted within 2 hours of login
If violated it misses the SLA and escalates
Normal Case
The ticket should be accepted within 8 hours of login
If violated it misses the SLA and escalates
Issues per day
1st quarter
2nd quarter
7% reduction
Reviewed on quarter on quarter
Reopen cases
1st quarter
Subsequent quarters
Reviewed on quarter on quarter
No. of cases
Reducing trend quarter on quarter
Reviewed on quarter on quarter