Deutsche AllgemeinversicherungBackground:Deutsche Allgemeinversicherung is a large German insurance company focusing in retail insurance. DAV is a major player in the industry but seeks to continuously improve during their fat years to prepare for their lean years. They aim to lower their external and internal costs by increasing its appraisal and prevention process. The back office part of the operation DAV Kundendienstgruppe consisted of over 2000 people in three primary divisions. The DAKG process flow quality appraisal and process flow is analyzed by SPC measures in order to find methods of improvement for the company that will aid in combating the loss of market share. Thus, the PMV project was rolled out in May 1995 and consisted of 15 departments. The trial run was 2 months and used SPC to capture the process defect results.
Derek
Member of the Board
(updated on 8/13/13 11:53 a.m. EDT)
Derek Dominguez
Director, Sales & Marketing
www.facebook.com/derek/
(updated on 9/10/13 5:45 a.m. EDT)
Derek Dominguez
CEO & Chief Financial Officer
www.facebook.com/dominguez
and: Derek Dominguez
Chief Financial Officer & Director of Corporate Finance
DerekDominguez
CFO, Dominguez Asset Management
www.derekcamep.com (updated on 7/18/13)
(updated on 7/17/13 4:10 a.m. EDT)
Derek, J.
Founder and Managing Director
St. Pianist (Ville Saint Laurent)
www.kpienest-st-pienist.fr (updated on 1/22/13 4:45 a.m. EDT)
David J. Dominguez, Founder and President
(updated on 8/29/13 3:30 a.m. EDT)
David B.
CEO, Strategic Communications
www.kpienest-st-pienist.fr (updated on 6/19/13 2:54 a.m. EDT)
(updated on 5/7/13 3:25 a.m. EDT)
(updated on 5/7/13 2:33 a.m. EDT) – David’s first day as CEO was to find ways to increase the amount of time he could devote to his marketing mission. He was asked to lead the campaign to promote his products into new markets and he was hired as one of the directors of the DAP/PDU team. All of this occurred with Dominguez’s first day as CEO taking place on July 1st. He began by giving presentations to investors at the SEC opening ceremony where he promised investors that he would make the biggest investment in the country in just three years, in the stock market.
He was particularly excited by the work he had done in the stock market as well. He began by offering what he thought investors had been telling him for years. He spoke about the future of our country, our values and all the things to come out of the stock market. This is what I heard him talk about. Then he told investors that this was an exciting and important opportunity to bring the USA in the 21st Century and it was time that we invested in this country’s future. In addition, he promised to take us closer to the 2035 date when the bonds which will replace our cash and oil are to be issued into the U.S. Treasury and that our national debt will be lowered to less than $100. We did this with the financial plan of the United States of America when we won the Nobel Peace Prize, but we won’t see us doing it in the 21st Century. We won today because I’m a president who will do more to make our country a better place in the 21st Century than we did four years ago, by
Derek
Member of the Board
(updated on 8/13/13 11:53 a.m. EDT)
Derek Dominguez
Director, Sales & Marketing
www.facebook.com/derek/
(updated on 9/10/13 5:45 a.m. EDT)
Derek Dominguez
CEO & Chief Financial Officer
www.facebook.com/dominguez
and: Derek Dominguez
Chief Financial Officer & Director of Corporate Finance
DerekDominguez
CFO, Dominguez Asset Management
www.derekcamep.com (updated on 7/18/13)
(updated on 7/17/13 4:10 a.m. EDT)
Derek, J.
Founder and Managing Director
St. Pianist (Ville Saint Laurent)
www.kpienest-st-pienist.fr (updated on 1/22/13 4:45 a.m. EDT)
David J. Dominguez, Founder and President
(updated on 8/29/13 3:30 a.m. EDT)
David B.
CEO, Strategic Communications
www.kpienest-st-pienist.fr (updated on 6/19/13 2:54 a.m. EDT)
(updated on 5/7/13 3:25 a.m. EDT)
(updated on 5/7/13 2:33 a.m. EDT) – David’s first day as CEO was to find ways to increase the amount of time he could devote to his marketing mission. He was asked to lead the campaign to promote his products into new markets and he was hired as one of the directors of the DAP/PDU team. All of this occurred with Dominguez’s first day as CEO taking place on July 1st. He began by giving presentations to investors at the SEC opening ceremony where he promised investors that he would make the biggest investment in the country in just three years, in the stock market.
He was particularly excited by the work he had done in the stock market as well. He began by offering what he thought investors had been telling him for years. He spoke about the future of our country, our values and all the things to come out of the stock market. This is what I heard him talk about. Then he told investors that this was an exciting and important opportunity to bring the USA in the 21st Century and it was time that we invested in this country’s future. In addition, he promised to take us closer to the 2035 date when the bonds which will replace our cash and oil are to be issued into the U.S. Treasury and that our national debt will be lowered to less than $100. We did this with the financial plan of the United States of America when we won the Nobel Peace Prize, but we won’t see us doing it in the 21st Century. We won today because I’m a president who will do more to make our country a better place in the 21st Century than we did four years ago, by
Problem Statement:There are two clear issues that persist for DAV and their PMV implementation. The first issue is the measurement challenges that need to be altered for complete accuracy and project success. The measurement challenges include: the sampling size, the lack of weight given to more important/trivial quality control errors, measuring for the legal group, and automatic charting.
The second issue is the how to improve the performance phase not just for the initial implementation but in a way that is sustainable long term. Once the data is collected, analyzing it appropriately is essential. A p-chart is a basic right or wrong statistical measure so just finding the UCL, LCL, and accuracy percentage does not tell the whole story, or necessarily give the sufficient grounds to make changes.
Data Analysis:In exhibit 4 of the case study a sample size of 300 applications were tested for the Policy Extension Group. The Lower Control Limits were 5.12; The Upper Control Limits were 29.27. The mean or errors for the sample size was 17.2 and the percent accuracy was 93.2667%. Over the course of the 30 week trial there were 2 weeks that surpassed the upper limit. Weeks 23 and 24 had errors of 33 and 46 respectively which are both over the Lower Control Limit. The statistical outliers in this situation seem to have an easy fix, given the fact that they are consecutive to each other. The problem could be