Mgc 2230 Notes
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Week 1: Introduction to Organisational Behaviour
Readings CH.1
What is organisation behaviour?
Organisational behaviour: the study of individuals and groups in organisations
Applied focus: to help people and organisations achieve high performance levels, and to help ensure all members achieve satisfaction from their task contributions and work experiences.
Contingency orientation: they recognise that behaviour may vary systematically depending on the circumstances and the people involved. Such as cultural differences → affect the way theories and concepts of management apply in different countries
Emphasis on scientific inquiry: develop and empirically test generalisations about behaviour in organisations
Controlled and systematic process of data collection
The careful testing of proposed explanations
Only acceptance of explanations that can be scientifically verified
Performance equation: attributes x work effort x organisational support
Performance is depends on the capacity to work, willingness to work and opportunity to work
Three factors must be present for high performance to be achieved
Whether performance is predictable
Emotional intelligence: a form of social intelligence that allows us to monitor and shape our emotions and those of others
Why do organisations exist?
Organisations are mechanisms through which many people combine their efforts and work together to accomplish more than any one person could alone
A clear statement of purpose, or goal statement is important to guide the activities of an organisation and the members
Division of labour: process of breaking the work to be done into specialised tasks that individuals or groups can perform → good division of labour = mobilise the work of many people to achieve its purpose
Synergy: the creation of a whole that is greater than the sum of its parts
Organisations division of labour
Task specialisation
Hierarchy of authority
Effective managerial behaviour
The McDonaldization effect
Organisations as open systems
Human resources are the individuals and groups whose contributions enable the organization to serve a particular purpose
Material resources
Organisation works like an open system, they transform human and material resources (inputs) into products and services (outputs)
Organisation’s survival depends on satisfying environmental demands
Managers in organisations
Manager
Work teams or unit is a task-oriented group that includes a manager and his or her direct reports
Effective managers
Task performance: quality and quantity of work produced
Human resources maintenance: attraction and continuation of a viable workforce
Job satisfaction
Job involvement
Organisational commitment
Absenteeism and turnover
Performance
Effective managers: maintains high levels of task accomplishments and a capable workforce over time
Managing task performance
Productivity: any job must be done with the best use of available human and material resources
Value-added managers: efforts clearly enable their work units to achieve high productivity and improve bottom-line performance
Human resource maintenance
Quality of work life: overall quality of human experience in the workplace
Participation
Trust
Reinformance
Responsiveness
Emotional intelligence
Emotional perception: enables individuals to cope with their social environment
Providing critical information for understanding internal experiences and negotiating social environment
The precision by which a person will identify and show emotions
Integration, shifts cognitive processes to open up to new perspectives, creativity and problem-solving capabilities
Emotional understanding, the understanding of emotional information and the combination of emotional information
Open up feelings and develop growth
Five key areas of emotional intelligence
Self-awareness
Self-regulation
Motivation
Empathy
Social skills
The management process
Planning, organising, leading and controlling
Contemporary themes in organisational behaviour
Process re-engineering: fundamental rethinking and radical redesign of business processes to achieve improvements in performance
Globalization
Networks