Essay About  Though Kpis And Only Way

Re-Imagine the Human Construct in Your People Orientation Style Based on the Conceptual Inputs
RE-IMAGINE THE HUMAN CONSTRUCT IN YOUR PEOPLE ORIENTATION STYLE BASED ON THE
CONCEPTUAL INPUTS.
I wanted to write my views on how I might re-construct my organization based on things I have learnt in
the class if given a position in senior management. I currently work in a Customer service profile in an
automobile organization with two manufacturing units and 6 regional offices.
Restructuring of organization:
1. Task:
 Though KPIs are drilled down from global to local to regional levels, the roles and
responsibilities of reporting managers of mid-level managers aren’t clear enough.
 This is a common problem observed in both IT and manufacturing sectors where team
leads & floor managers perform the same role as that of their superiors.
 Though the roles, responsibilities are defined clearly, superiors tend to pass on their job
responsibilities to sub ordinates. This is common across industries and the culture has
been carried on for decades.
 The only way to break this is to question the tasks performed by individuals and
evaluating them based on their contribution. Importance should be given to tasks rather
than results.
 Rather than evaluating people based on KPIs which is a collective effort of entire team,
individual tasks carried out by an individual should be given more weightage.
 This will create more accountability to the structure. “Structures lead to culture, culture
incarnates structure” can be assured by doing the above.
2. Touchpoints:
 I believe the entire ecosystem should be considered while considering developing an
organization structure.
 In the current digital age where networking is so strong, even people who haven’t
purchased the product becomes touch point when they comment on the product or
service